Belchertown, Massachusetts
Not resolved

I looked around for couchs, i chose bobs over paymore and flanigan only because the couch was comfy and looked good. However upon delivery i started second guessing myself.

They threw the couch out of the side of the truck. Once assembled i noticed the cushions were not lined up well. Stiching was not straight and there were gaps between cushions. Drivers said it was normal.

I called and complained, a tech came out said one cushion needed to be replaced. Called Again after sending pictures and talking to 3 different people they agreed to send 3 new cushions. Only have to wait 6 weeks for them to be mailed. Hopefully I'll be satisfied at that point.

It was like pulling teeth to get new cushions and every 30 min on the phone they kept throwing me more bones. One point they offered me store credit, i said I'm not settling for something i don't want.

Product or Service Mentioned: Bobs Discount Furniture Sofa.

Reason of review: Bad quality.

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