Not resolved

I purchased a sofa and lift up ottoman on April 15, 2016.On May 15 it was delivered.

Long story short it is the wrong color, missing legs (and no place to screw them in), missing springs, and the pillows are stuffed with what I can only describe as fake hair! I called, went back to the store and was told their policy is absolutely no refund. After filing with the BBB they offered a partial refund with the rest in store credit, which they will return 4-6 weeks after they pick up the furniture, ship it and log into system.

I want to take this to small claims court because above the full refund I am owed, I feel their practices are illegal and predatory.I would really like the state to investigate this company for false advertising, bait-n-switch, and fraud.

Review about: Sofa With Chaise.

Review #856186 is a subjective opinion of a user.

1.5
Diversity of Products or Services
Reliability
Price Affordability
Advertised vs Delivered
Value for money
Exchange, Refund and Cancellation Policy
Staff
Warranty
Customer service
Website
Style and Design
Product or Service Quality
Delivery Service
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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Anonymous
#1171015
We bought 10,000 dollars worth of furinure. They was here for 5 hrs. Two broken dressers . Missing leg for the bed. I've never had such a bad experience with furniture like this ever and I have bought lots of furniture in the past. Never will we be going to Bob's. What a joke! Just hope the furniture lasts.

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