DO NOT BUY FROM HERE!!! Delivery issues were insane. Even though I requested certain days and times they could never get it right until I called and said to refund my money and I'll buy elsewhere. When the men delivered my furniture I had to keep reminding them of the...
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1 comment
Anonymous
#1244388

Same problem with Nebraska Furniture Mart. Had a couch delivered with a mouse.

They refuse to take it back because they said they treat their warehouses so their are no rodents.

Well then how to explain the one that appeared with my new couch?? Ridiculous.

Review
#598669 Review #598669 is a subjective opinion of poster.
Product
Bobs Discount Furniture Table
Cons
  • Mouse in couch
  • Price
Reason of review
Poor customer service, bad quality, delivery, damaged, mouse in couch!
Loss
$1804
Preferred solution
Full refund
Tags
  • Coffee Table
  • Lamps

Bobs Discount Furniture - Table Review from Derry, New Hampshire

2.2
Details
This place sucks! Ordered a dining room table, took a month got pushed back then pushed back again, so two months, the couch an bed we ordered got pushed back a week more then what we were told. Very unsatisfied with this place and I will NEVER buy from here again. Awful experience and the employees could care less, never order from here.
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1 comment
Anonymous
#949082

OK Gang. Here I am.

2/12/15 Waiting all day for a delivery promised two weeks ago for 9:30am today. Have fun with the store tracker. Each time you check it, it will give you a different time. Mine changed 15 times today from a promised 9:30am to an 8:45pm.

AND I STILL DID NOT GET THE GOD *** RECLINER. Now what makes this even better is nobody gave a ***. I called the store, I called the customer service center and they both lied to me. They have a GPS system on the truck but they could not tell me where they were.

Thats ***. LOOK bottom line do yourself a big favor go somewhere else to buy you furniture.

Review
#597243 Review #597243 is a subjective opinion of poster.
Product
Bobs Discount Furniture Table
Reason of review
Order processing issue
I have been waiting for over 3 weeks for a delivery of a leather couch and kitchen table. The delivery was scheduled for between 1-4PM. At 12:55 I received a call from the delivery department that their truck broke down and they could not meet the agreed upon delivery...
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1 comment
Anonymous
#942011

You were unreasonable to expect them to meet the delivery time if it was stuck on a broken down truck. Super bowl pixie dust wasn't gonna fly it through the air.

What else could they do but reschedule? But you did the best thing, canceling the order, in whatever way it eventually went down.

Review
#589098 Review #589098 is a subjective opinion of poster.
Product
Bobs Discount Furniture Table
Reason of review
Problem with delivery

Dining set is garbage! | Bobs Discount Furniture in Aberdeen, Scotland

1.5
Details
Set is about a year and a half old. It's peeling, has nicks and scratches all over it. Goof proof came twice already. I can basically scratch it with my fingernail! Table has place mats and a table cloth on constantly. Took four times to even get the set delivered, as each time it was damaged straight out of the box! Worst furniture ever! Waste of money!!!!! Customer service is of no help. I feel like donating this to goodwill. It looks like garbage. Times are tough, people are scraping together money to buy nice things and I totally wasted my money!
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Review
#528342 Review #528342 is a subjective opinion of poster.
Product
Bobs Discount Furniture Table
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution

Furniture is cheap | Bobs Discount Furniture

I purchased a tv unit, end table & coffee table, coffee table had to be replaced & service people had to come out to fix the end table after only having it for a wk. As they said its called Bob's DISCOUNT funiture, you get what you pay for, cheap furniture. It looks nice but how long is it going to last afraid to clean it with old english as the repair man said to do. I am so sorry that I didn't get what I saw in Raymore cost me a little more but better quality. Service man comes out & yeah I wasted a sat waiting & all they do is touch it up with a furniture pen I could have done it & did with the tv unit. New coffee table they replaced has black paper hanging & if you pull it will damage the table. Only nice thing I can say the staff at the Paramus store was nice.
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Review
#515625 Review #515625 is a subjective opinion of poster.
Product
Bobs Discount Furniture Table
Purchased a 7 piece dining set and a TV console to be delivered 3/1/14. When I ordered it in the Woodbridge, NJ I told the sales rep we needed a morning delivery and was willing to wait the extra week to be accommodated, which we did. On 3/1 I checked Bob's "State of...
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12 comments
Anonymous
#1764148

The tracker is false info. I am having a problem presently.

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Review
#477732 Review #477732 is a subjective opinion of poster.
Product
Bobs Discount Furniture Table
On 11/30/2013 my husband and I went to Bob’s store in Nashua at that time we purchased 2 couches and a chair totaling 2159.17 we had declined to have it delivered the manger was called over by the sales associate and proceeded to tell my husband and I that we will be...
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1 comment
Bob
#769716

I'd be more than happy to help. Please email me at BobCares@MyBobs.com with your order information and I'll be in touch.

Thanks, Eric.

Review
#468187 Review #468187 is a subjective opinion of poster.
Product
Bobs Discount Furniture Table

Warranty is a rip-off! cheap *** couch&seating! | Bobs Discount Furniture in Hamburg, New Jersey

Too many problems with cheaply made l/r furnature! Press-board plywood for main supports ,springs soft&weak! Tech did repair &told me he could not repair seams on back of couch & decor pillowbecause its not covered in  warranty.....?20 month old furnature looks like 15 yrs old!Already have thin plywood to support couch springs so my knees are not level with my chin when i sit on it. I would be embarrased to donate this junk to GOODWILL! Coffee table too heavy to support plastic rollers broke 2 months after purchase. HEY BOB! NEED MONEY? ROB A BANK INSTEAD OF US WITH YOUR BOGUS WARRANTY & CHEAP PRODUCTS!!!PEOPLE STAY-AWAY,GO SOMEPLACE ELSE!!!!
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1 comment
Bob
#759741

I'd be happy to look into some options for you here. Please email me at BobCares@MyBobs.com with your order info and I'll be in touch. Thanks, Eric.

Review
#459597 Review #459597 is a subjective opinion of poster.
Product
Bobs Discount Furniture Table
Loss
$1500
Tags
  • cheap furnature warranty

Honest promise+faulty computer system+ huge purchase=inconvenient costumer!!! | Bobs Discount Furniture in Fairfield, Connecticut

I just purchase a set of a sofa, a chair and a half with an ottoman and a coffee table. I got the three first ones, and was promised by Tom at the Bridgeport store based on what he saw on the computer, the chair would be here at my home for Thanksgiving, knowing that I mentioned I was having it at my home this year and because I just moved to this home I needed new furniture to be able to sit my family. They have the guts to call me yesterday and tell me the chair HOPEFULLY will be here by December 3rd!!!!!!!!!!!! How is that possible??????? I purchase this set because of what I was promised by Tom the sales person.. otherwise I would've gone somewhere else or... looked for something that was available for a faster delivery!! Costumer service (Rebecca and Theresa from the same store in Bridgeport) tell me they will give me a gift certificate once the chair is delivered... so I said to them: Ah! great so I can keep being inconvenient with your service! "Fantastic"!! Lesson learned: First and last time I purchase something at Bob's!!!
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2 comments
Bob
#759740

I'm sure we can make this right for you. Please email me at BobCares@MyBobs.com with your order info and I'll be in touch. Thanks, Eric.

Anonymous
#746974

me too! waited 3 months for lamps.hudsonjeyt

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Review
#459065 Review #459065 is a subjective opinion of poster.
Product
Bobs Discount Furniture Table
Loss
$1700

DONT BE A GOOF & BUY THE GOOF PROOF PROTECTION!! | Bobs Discount Furniture in Newburgh, New York

We spent over $7000 buying 3 rooms of furniture so we figured that it would make sense to spend an additional $300 and get that "great" goof proof protection plan for 5 years. Well, after only a few months of owning this furniture in a home that consists of only 2 adults (both over 50) things started falling apart. The rungs on the dining rooms chairs just started dropping off!! The magnetic hinge on the dining room table fell off as well. The sofa cushions, which are all attached to the frame, starting drooping. The stuffing inside EACH and EVERY cushion has settled so they look pregnant and there is no way of getting the stuffing back up to the top or evenly dispersed inside the cushion. When I called the *** at "Guardsman" to submit a claim about my furniture, I was told that every issue was a "MANUFACTURING ISSUE" and therefore NOT their problem. So now I am left with *** furniture and a protection plan that protects ABSOLUTELY NOTHING!
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1 comment
Bob
#759738

I'd be happy to assist. Please email me at BobCares@MyBobs.com with your order info and I'll be in touch. Thanks, Eric.

Review
#458376 Review #458376 is a subjective opinion of poster.
Product
Bobs Discount Furniture Table
Loss
$3500