Not resolved

HORRIBLE, HORRIBLE, HORRIBLE company with zero customer service.It takes 10 minutes just to talk to a person who tells you a robotic sentence about being "sorry for the inconvenience." I received a coffee table that was BROKEN.

The drawer was broken and one of the corners looks like it has been run into and glued back on or something. I called in, and it took me a while to speak with someone. When I finally did, they did not have any weekend delivery dates, so I said it needed to be delivered after 4pm. I then got a call about a 2-6pm time range.

I called back and spoke with machines and people for a half hour saying my request was denied and there was "nothing they could do." I had previously read the reviews before going in, and was reluctant to do any business with them. I told a store associate and manager about my concerns. They made me all of these promises, and have refused to deliver now that I have an issue, and after sending me BROKEN furniture. Save yourself the aggravation, and don't go near this place.

I just moved, and have been working with other stores without issues like this. Do yourself a favor, and STAY AWAY! What is even worse and more curious is that, when you post a negative review, someone contacts you asking you to fill out a form, and then never gets back to you even after reaching out and saying they will. This has also been a comment other people have left on their Facebook page.

My replacement delivery came today, and I was supposed to be delivery number 11 of 13 or so. The delivery team contacted me AN HOUR BEFORE THE TIME RANGE I WAS GIVEN EVEN STARTED to say they were almost there. I called the company and they basically said "tough" and had them leave. I've spoken with a number of people there, and not a single one cares.

I took it to corporate. Avoid this *** like the plague.

Don't buy into their lies about how helpful they will be, and how good the furniture is.They lie well, and not a single person I spoke with at the store level said anything but, "sorry for the inconvenience, but there's is nothing I can do."

Review #1016016 is a subjective opinion of a user.

Price Affordability
Value for money
Style and Design
Delivery Service
Product or Service Quality
Customer service
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Diversity of Products or Services
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

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