0 comments
Not resolved
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

HORRIBLE, HORRIBLE, HORRIBLE company with zero customer service.It takes 10 minutes just to talk to a person who tells you a robotic sentence about being "sorry for the inconvenience." I received a coffee table that was BROKEN.

The drawer was broken and one of the corners looks like it has been run into and glued back on or something. I called in, and it took me a while to speak with someone. When I finally did, they did not have any weekend delivery dates, so I said it needed to be delivered after 4pm. I then got a call about a 2-6pm time range.

I called back and spoke with machines and people for a half hour saying my request was denied and there was "nothing they could do." I had previously read the reviews before going in, and was reluctant to do any business with them. I told a store associate and manager about my concerns. They made me all of these promises, and have refused to deliver now that I have an issue, and after sending me BROKEN furniture. Save yourself the aggravation, and don't go near this place.

I just moved, and have been working with other stores without issues like this. Do yourself a favor, and STAY AWAY! What is even worse and more curious is that, when you post a negative review, someone contacts you asking you to fill out a form, and then never gets back to you even after reaching out and saying they will. This has also been a comment other people have left on their Facebook page.

My replacement delivery came today, and I was supposed to be delivery number 11 of 13 or so. The delivery team contacted me AN HOUR BEFORE THE TIME RANGE I WAS GIVEN EVEN STARTED to say they were almost there. I called the company and they basically said "tough" and had them leave. I've spoken with a number of people there, and not a single one cares.

I took it to corporate. Avoid this *** like the plague.

Don't buy into their lies about how helpful they will be, and how good the furniture is.They lie well, and not a single person I spoke with at the store level said anything but, "sorry for the inconvenience, but there's is nothing I can do."

Review about: Bobs Discount Furniture Table.

Reason of review: Damaged or defective.

Had an Experience with Bobs Discount Furniture?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Bobs Discount Furniture - Bad Delivery - BAD Bobs Discount Furniture "Good deals on furniture, a decent warrantee, but BAD delivery. They must hire on-the-cheap, because these guys not only did extensive damage to my home, they could not even bring..." Read more Bobs Discount Furniture - No Insurance delivery team Bobs Discount Furniture "I purchased furniture to be delivered January 4th. All went as planned until the delivery crew hit my cable line while leaving in the delivery truck. They never stopped to..." Read more Bobs Discount Furniture Delivery Service Review from Rockville, Connecticut Bobs Discount Furniture "Ditto this story. The only difference is that the leather colored coating flaked off the edges in just a few months. Also bought the worthless good proof warranty ..." Read more Bobs Discount Furniture - Recliner sofa peeling off badly and broken spring Bobs Discount Furniture "I purchased a whole bedroom set and a recliner sofa from bob's furniture store. When purchasing, the salesman asked me to buy the 5 year goof proof warranty which will..." Read more Little Caesars - Worst Ever!!! Little Caesars "Perhaps my experience wasn't the worst but it definitely made me furious. My daughter and I went in of a Friday evening. They had obviously been a bit busy but..." Read more Rise Broadband - Reliably *** Connection Rise Broadband "Ever wanted to get your mobile data limited, lose all connection to the internet, and get *** out of money at the same time? Now you can with Rise Broadbang,..." Read more Lowes Roofing Installation Lowes "LOWES ROOFS LEAK!!!. LOWES Guaranteed roof would not leak Contract called for replacement of all bad roof decking, LOWES put shingles over rotten wood with a 3 inch hole in..." Read more Shoespie and Dresswe are fraudulent! They are scamming people. Be aware Shoespie "Shoespie and Dresswe are the same company. They mislead people in their website. They post pictures of shoes or dresses from other websites making people believe they will get that...." Read more