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Stay away from this computer | Bobs Discount Furniture in Hempstead, New York

1.0
Details
August of 2017 I bought over $8,000 worth of furniture from Bobs Discount furniture in Freeport Long Island NY. I also bought the 5 year goof-proof warranty to cover the entire purchase. in 2019 a rail on one of the bed broke, I call the warranty company and I was told the warranty is expired not sure how because it’s a five year coverage. I went in the store 4 times to resolve this issue and was told someone will contact me. Almost a month already and still waiting.
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Review
#1717394 Review #1717394 is a subjective opinion of poster.
Product
Bobs Discount Furniture Warranty
Pros
  • Price
Cons
  • Warranty suck
Reason of review
Bad quality
Tags
  • broken

Bobs Discount Furniture - Warranty Review from Berlin, Connecticut

1.5
Details
Bobs Discount Furniture - Warranty Review from Berlin, Connecticut
Goof proof worthless Do not buy this. They do not honor this warranty Rip off diva tv chest $499.00.
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Review
#800509 Review #800509 is a subjective opinion of poster.
Product
Bobs Discount Furniture Warranty
Reason of review
Warranty issue
2.4
Details
made many calls to customer service. i spoke to representatives only to be put on hold and then hung up on. a suppervisor was supposed to call me back the same day with info. one week later i called back to be hung up on again. whats going on? all i want is them to...
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Review
#693193 Review #693193 is a subjective opinion of poster.
Product
Bobs Discount Furniture Warranty
Reason of review
Poor customer service
1.0
Details
My mom purchased a leather couch and love seat and the leather literally shredded!! We called numerous times and nothing was done. She even bought the extra insurance and was told if a knife punctured it it would be covered. She spent 2000.00 and the couches are...
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Review
#592900 Review #592900 is a subjective opinion of poster.
Product
Bobs Discount Furniture Warranty
Reason of review
Bad quality

Bobs Discount Furniture - Warranty Review from Wilmington, Massachusetts

Goof proof warranty is a scam! Customer service stinks. The company does not stand behind their warranty. Waist of money, poor quality furniture. NEVER AGAIN
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1 comment
Anonymous
#920535

I totally agree. I bought a dining room set along with a 5 year warrenty.

now 2 of the chairs have broken and I have been informed that the warrenty does not cover the chairs. however they would be very happy to sell me new legs for over $ 300.

Review
#572012 Review #572012 is a subjective opinion of poster.
Product
Bobs Discount Furniture Warranty
Reason of review
Poor customer service

Bobs will not even send someone to check out damaged item | Bobs Discount Furniture in Queens, New York

1.0
Details
Purchased a Montibello fireplace. What a piece of garbage stone. After 6 months a stress crack has appeared in the front, but the EXPERT at Bob's, just by looking at a photo of the crack, has determined that it is the NATURAL characteristic of the stone. The entire stone face and top is perfectly flat EXCEPT for this WHITE 2 inch line. But the EXPERT had determined that is natural...and they will not do anything. All I wanted is a replacement 12 inch piece of stone in the front. I also have GOOF Proofing, which is a joke, but because I did not damage it, they wont cover it either. So neither warranty will help....what a rip-off.
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Review
#564775 Review #564775 is a subjective opinion of poster.
Product
Bobs Discount Furniture Warranty
Pros
  • Sales person
Cons
  • Warranty
Reason of review
Damaged or defective
Preferred solution
send a replacement part

Don't buy warranty, A bunch of lies | Bobs Discount Furniture

I bought a whole bunch of furniture and come too find out when something went wrong, and damages occurred they didn't cover it. They are a bunch of liars, and told me that these things where covered in the store while purchasing the coverage's they recommended. They were very expensive, and when you need to use it your not able to. Bob's sells a bunch of furniture that doesn't last more than a year. I so rather pay the extra money for quality stuff instead of the garbage that Bob's sells to the public. Forget the warranty, because you wont be able to use it. The money you save on the warranty bye not buying at Bob's you can use it elsewhere for a better product.
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Review
#548588 Review #548588 is a subjective opinion of poster.
Product
Bobs Discount Furniture Warranty
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Let the company propose a solution

Shoddy merchandise and poor customer service | Bobs Discount Furniture in New York, New York

The three cushion couch fell apart after one year. Of course, the warranty was up, but I had hopes that goodwill would kick in. After a technician came to the house and gave a cursory glance at the couch, he contacted Bobs and put me on the phone with Jessica. She could only offer me the opportunity to replace the three cushions for $65.00 each. The construction of the cushions is so shoddy that I wouldn't accept them, if they were free. I am going to get upholstery grade foam and fill them with that. Then, there is the issue of the dent in the arm of the couch. There is not fix for that . I will be dressing it with a brightly colored afghan. We have other purchases from Bobs and they are slowly showing their true colors. What a disgrace!
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3 comments
Anonymous
#942078

It's the ol' "get what you pay for" lesson in action.

Anonymous
#894852

We are two seniors who live alone and our furniture gets no abuse, bought a couch and love seat two and a half years ago, they are simply falling apart!! The legs collapsed, a spring came through the bottom and tore the canvas, the arms are loose and have dents in them and the cushions are sagging due to inferior filling! Do not buy from BOBS!!!

Discussed,

The Kelly's

Anonymous
#886599

Bobs furniture is the crappiest most awful furniture I have ever purchased. The Goof Proof they taunt you to purchase as an additional insurance is ***.

I have my broken down living room set and bedroom set that has fallen apart 1000 times since it was delivered and neither BOBS nor GOOF PROOF have held true to the contract.

They don't deserve to be in business and the sales reps are trained to lie. They steal your (our) hard earned money then laugh in our faces when we ask for results.

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Review
#547707 Review #547707 is a subjective opinion of poster.
Product
Bobs Discount Furniture Warranty
Cons
  • Springs that sprung
Reason of review
Poor customer service
Loss
$800
Preferred solution
Let the company propose a solution
1.0
Details
I bought a power reclining chair at Bob's, paid $49 for their "Goof Proof Warranty" and was told by the salesman "if anything happens to the chair within 5 years, it will be replaced." In less than 3 months the chair broke, the arm rest separated from the back and is...
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5 comments
Anonymous
#1099207

Bobs is robbing people by telling people to extend the warranty to 5 years, In fact they are lying to people there is no more that 1 year warranty on all there products. Don't let them sucker you in buying the 5 year warranty Bobs will never honor it I can say that for a fact.

Its a disturbing ordeal that after a few years when you have a problem and than find out you were suckered in buying useless warranty.

More people should get together and Have a Class Action Lawsuit against Bobs scamming people.

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Review
#530259 Review #530259 is a subjective opinion of poster.
Product
Bobs Discount Furniture Warranty
Reason of review
Damaged or defective
Loss
$523
Preferred solution
Let them replace the chair with another or full refund

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Goof Proof is Bull ***!! | Bobs Discount Furniture in Wappingers Falls, New York

2.0
Details
Bought a "leather" couch a year ago, well the "leather" is peeling off the couch. I called the goof proof hot line and they told me they do not cover it, the old wear and tear excuse. I bought the goof proof with a five year warranty that was suppose to cover everything. I then called Bob's direct they had me send pictures of the couch. They told me the leather looked like it had been scratched off by a animal. I told them I have no animals and that it is just peeling off. They told me I am SOL!! having reading all these complaints it seems like this happens a lot!!
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Review
#527518 Review #527518 is a subjective opinion of poster.
Product
Bobs Discount Furniture Warranty
Reason of review
Problems with payment
Loss
$1099
Preferred solution
Let the company propose a solution