I recently purchased a couch from Bobs Discount furniture, my first mistake. I also purchased their Goof proof warranty, 2nd mistake.
I noticed the arm of the couch was collapsing and called Bobs customer care.
A repairman was sent to my home and advised that there was a knot in the wood that caused this and the couch needed to be replaced. I was told I would hear back from them the next day regarding replacement. After a week I called to get a status and was told that the report stated this is not a manufacturers defect and nothing could be done.
This is clearly their way of not honoring a warranty. I was also advised that the goof proof warranty does not take effect until the year manufacturers warranty is up, which is not being honored on a 4 monthg old couch.
Product or Service Mentioned: Bobs Discount Furniture Sofa.
Monetary Loss: $1000.