First let me start by saying my family has spent 7k in the last 15 months with Bob's stores. we purchase a complete bedroom including the Extended goof proof waranty.
Salemen..."Goof proof is a must have with kids" if they jumped on the bed or an accident were to occur you will be covered or even fully replace replace the bed frame... NOT TRUE AT ALL. when selling the insurance they're experts on whats covered but when putting in a claiming OH WERE NOT RESPONCIBLE THATS GUARDIAN INSURANCE WE CAN'T HELP YOU. We were told today that only finished wood is covered, (WTF)...
Meaning the the wood which supports the bed which is un-finished is not... WHAT A JOKE. They wood actually broke due pressure caused when the bed post/rail which is finished wood broke off the metal plate. I told this up to customer care and was told "framing Joints" are not covered either finished or not...
I feel so ripped off right now and really thinking of going down to woodbridge, NJ with a sign saying ask me about BOB'S furniture. These deceptive practices need to stop. I should at the very least be refunded the $200 Insurance I paid and stop selling GOOF PROOF which is really a low rate hi commission Insurance from GUARDIAN. BUYER BEWARE.
I will include my E-mail for anyone who may be able to rectify or even wish to join me in my pursuit of justice........ email@example.com
Product or Service Mentioned: Bobs Discount Furniture Furniture Set.
Monetary Loss: $200.