I purchased a sectional sofa about a year ago and I have had to have 2 service calls about breaking springs! They were fixed but are clearly defective and of poor quality.
Furthermore, the cushions slip because underneath the cushions is a slippery fabric that makes no sense at all, given the microfiber fabric that covers the rest. The service department is nice but clearly this sofa is of very poor quality and will not last long at all.
From now on I will go to a company with a reputation for better quality even if it costs more. My prior sofas have lasted an average of 12 years but this one won't make it to 2.
Product or Service Mentioned: Bobs Discount Furniture Sofa.
Monetary Loss: $1000.