Bobs Discount Furniture - Broken furniture; non-existent return policy
Bob's furniture is made in Vietnam and is poorly quality at best.My coffee table arrived broken, even though the outer box was undamaged.
Their Customer Care-less Hotline is worthless, as they tried to say that I broke the item, and then wanted me to pay for the delivery for a replacement. I finally got a replacement, but I had to drive the two hours to return their broken junk. Do yourself a favor and buy your low-quality stuff from Wal*Mart or IKEA...at least they are not trying to scam you and you don't pay much.
And, they take back broken merchandise!
More Review Details
|Style and Design|
|Advertised vs Delivered|
|Value for money|
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
|Product or Service Quality|
- Reason of review:
- Poor customer service
- Preferred solution:
- I will just toss the junk in the dumpster...Bob's is not worth the hassle as they do not have a return policy anyway. Bob's sucks!
- Monetary loss:
- Product or service
- Coffee Table
- Review category
- Furniture and Decor
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "I'm having the same issue with the flaky and peeling of my sofa after just 4 years, I purchased the Cambridge sofa (SKU# 552847)at the Stoughton, MA location. ..."
- "Purchased couch and love seat at Bobs furniture in Stoughton Maabout 4 years ago, also purchased the goof proof warranty.We paid almost $2000 for the set that they claim came..."
- "THE QUANTUM II SECTIONAL IS COLORED WITH PAINT, NOT DYE OR STAIN!!! We purchased the Quantum II sectional from Bob's 18 months ago. A little over 1 year..."
- "All three half-time announcers on CBS just pronounced our State name, and that of the University of Nevada, incorrectly! Why do the live game announcers correctly pronounce the University of..."
- "My one and only advise...stay away ...like really far away...nothing but disappointment ..."
- "I signed a contract with Re-Bath 8 months ago and I am still waiting for my project to be completed and the repairs done to the areas they damaged during..."
- "I purchased my new home here at Windermere Farms in Carroll County and have nothing but craftsmanship and installations issues since my purchase. My front door I have had so much..."
- "Service tech agrees with customer that table is damaged and also is Manchester loveseat and lamp. The only reason Havertys accepted returning the lamp is because the victim called Pacific..."
- "The software is lousy, the textbooks are overpriced, and support? what support? They made me pay TWICE b/c they happily took my payment but didn't give me access to my..."