Rockville, Maryland
2 comments
Featured Not resolved
1.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Bob's furniture is made in Vietnam and is poorly quality at best.My coffee table arrived broken, even though the outer box was undamaged.

Their Customer Care-less Hotline is worthless, as they tried to say that I broke the item, and then wanted me to pay for the delivery for a replacement. I finally got a replacement, but I had to drive the two hours to return their broken junk. Do yourself a favor and buy your low-quality stuff from Wal*Mart or IKEA...at least they are not trying to scam you and you don't pay much.

And, they take back broken merchandise!

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: I will just toss the junk in the dumpster...Bob's is not worth the hassle as they do not have a return policy anyway. Bob's sucks!.

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Anonymous
Tulsa, Oklahoma, United States #1280762

I saw a women in PA where Bob's deliverers did $7k damage to her home. You two need to get together and threaten him with a social media war, if he doesn't make things right! It's the cost of doing business!!

Anonymous
#1018102

Bobs is the worst! Plywood backing for a hutch, and chair seats fell right off! Not even real wood.

And why look at his ugly face during commercials instead of the furniture?

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