Rockville, Maryland
Featured Not resolved
1.1
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2 comments

Bob's furniture is made in Vietnam and is poorly quality at best. My coffee table arrived broken, even though the outer box was undamaged.

Their Customer Care-less Hotline is worthless, as they tried to say that I broke the item, and then wanted me to pay for the delivery for a replacement. I finally got a replacement, but I had to drive the two hours to return their broken junk. Do yourself a favor and buy your low-quality stuff from Wal*Mart or IKEA...at least they are not trying to scam you and you don't pay much.

And, they take back broken merchandise!

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: I will just toss the junk in the dumpster...Bob's is not worth the hassle as they do not have a return policy anyway. Bob's sucks!.

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Anonymous
#1280762

I saw a women in PA where Bob's deliverers did $7k damage to her home. You two need to get together and threaten him with a social media war, if he doesn't make things right! It's the cost of doing business!!

Anonymous
#1018102

Bobs is the worst! Plywood backing for a hutch, and chair seats fell right off! Not even real wood.

And why look at his ugly face during commercials instead of the furniture?

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