Bobs Discount Furniture - Broken furniture; non-existent return policy

233 of 1402 Bobs Discount Furniture reviews

Bob's furniture is made in Vietnam and is poorly quality at best.My coffee table arrived broken, even though the outer box was undamaged.

Their Customer Care-less Hotline is worthless, as they tried to say that I broke the item, and then wanted me to pay for the delivery for a replacement. I finally got a replacement, but I had to drive the two hours to return their broken junk. Do yourself a favor and buy your low-quality stuff from Wal*Mart or IKEA...at least they are not trying to scam you and you don't pay much.

And, they take back broken merchandise!

This review is a subjective opinion of a user.
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Style and Design
Reliability
Advertised vs Delivered
Value for money
Delivery Service
Exchange, Refund and Cancellation Policy
Customer service
Price Affordability
Website
Warranty
Diversity of Products or Services
Product or Service Quality
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Reason of review:
Poor customer service
Preferred solution:
I will just toss the junk in the dumpster...Bob's is not worth the hassle as they do not have a return policy anyway. Bob's sucks!
Monetary loss:
$300
Product or service
Coffee Table
Review category
Furniture and Decor
review #653635 by

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233 of 1402 Bobs Discount Furniture reviews
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Anonymous

Aug 10, 2015 #1018102

Bobs is the worst! Plywood backing for a hutch, and chair seats fell right off! Not even real wood.
And why look at his ugly face during commercials instead of the furniture?

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