Last night my 3 year old climbed or jumped on to the back of my new leather couch (one month old). He had my wife's car keys in his pocket as kids do and tore the top of the back of the couch.
I called goof proof and gave them all the info. At the end they tell me that it isn't covered because its misuse of furniture. I told them how is that misuse. I said if I used the couch to cut wood that would be misuse but a child sitting on the top is not.
Needless to say neither bobs or goof proof was willing to help so I contacted my credit card and disputed the whole charge.
Bobs is a scam the goof proof is a bigger scam they don't give customer service they don't want to fix what they should. Don't ever buy from them.
Product or Service Mentioned: Bobs Discount Furniture Sofa.
Monetary Loss: $1400.