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1.8 Based on 271 reviews
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  • Customers like
    • Great sales team 15
    • Furniture 7
    • Decent price 5
  • Customers don't like
    • Customer service 29
    • Delivery service 24
    • Being lied to 18

Worst customer service. Do not even buy any furniture piece of ***. Even after buying goof protection extended warranty they do not cover. So called Technician comes to your house and report that its up to the standard and normal wear and tear which protection plan dose not cover even my sofa is completely sunk in and bend from back rest in 2 years. Garbage company. Please please avoid any shopping from worst business ever in furniture industry.... Read more

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I ordered a sofa and love seat that arrived as scheduled. This also came with 2 end tables and a coffee table. The day after delivery, I noticed the love seat was uneven, it did not fit together properly. I called and requested the love seat be exchanged. After having to obtain supervisors approval since I did not call within the period for exchanges, Bob's agreed to switch out the love seat. I was very pleased. It took more than a month for the... Read more

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Bad delivery, horrible customer service!! Experience in store was fine. Delivery of new bed was resceduled by Bobs due to bad weather which was fine. They arrived the next morning at 8am. Took our old box spring and mattress out, got wet, snow and sand on it and dumped it at the side of driveway in the snowbank. I was wondering what was taking them so long to bring in our new bed. Well, they did not have it! Said they would try to return to... Read more

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Like many others, I will be adding my own experience with Bob’s Discount furniture. I will try to make the following events as accurate as possible with no embellishment to the facts. First, shame on me. Had I did my due diligence and not bought into the TV commercial hype, I would not have had this experience. The internet is crowded with negative comments on Bob’s Furniture and as I am learning first hand, it is 100% accurate. My reason for... Read more

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I purchased a sofa and love seat. In less than 2 weeks the seams began to tear. I called for a refund. They refused to refund my money. They would only exchange the items or give me a store credit. They kept referencing the disclosure I signed. No where in the disclosure did it say that there are no refunds, only exchanges or store credits. I feel that the disclosure was vague enough that they could enforce it without recourse. Once Bobs has... Read more

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How do I get in touch with a head manager or CEO of Bobs??

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i bought a mattress and box spring got a text message delivery was wes 4 to 8 cleaned out the room threw the old mattress away lost 4 hrs of work and they never showed I called bobs at 6 they told me to wait till 8 at 815 spoke to a manager and she told me there was nothing she can do not even an apology this store is a joke and how the owner allows this stuff and brags how good he is on tv makes me sick I am on the floor they don't care they... Read more

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Purchased a dual power reclining sofa fot about $1000. Delivery day comes - sofa comes in two sections. They bring the first section in. Waiting for them yo bring the second section in when I'm told that they put the wrong second piece on the truck. Half was leather (what I ordered)...the other half was fabric. Was told by the one guy on the truck that spoke English (albeit not well) that I would be recieving a call from customer service. Three... Read more

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I will never shop here again... I bought a bed within a month it broke 2 times instead of giving me a refund they give me credit. Why the *** would i want to get something else from this *** company.... I was told they dont give refunds on beds... Only certain items... If u ever decide to shop here i would think again because. They suck.....

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This is the worst store to shop at. How come i spent $3,000 for a bed and still dont have it. A towel rack is in the way, why they cant deliver it. Call customer service and all she can say we will send a new crew next week. What kind of bull they running

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