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I purchased two sofas from Bob's about a year-and-a-half ago. I also purchased the Goof Proof protection because the salesman told me that it covered anything and everything in the way of stains or damage from pets. I did not get a pamphlet with any fine print I was...
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1.0
I liked
  • Salesperson
  • Movers
  • Delivery was on time
I didn't like
  • Sales staff misrepresented the goof proof warranty
  • He never gave us a copy of the small print
  • Small print basically says noting is covered
#1114691
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Hi I ordered a part on my sofa because surprise surprise you didn't cover nor did the goof protection so I paid for the part on august 28 and yet I haven't received the part now every month I still have to pay for your credit card even though I can't use the couch...
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1.0
#1105993
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We made a huge purchase from Bob's Discount Furniture and arranged for it to be delivered on 8/26/17 so that we will have enough time to move everything in our new house by 9/1/17. Side note: We had to move out of our old unit by 8/31/17. When I received the time frame...
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1.0
I liked
  • Sales rep
I didn't like
  • Product quality and useless warranty
  • Furniture
  • Customer dissatisfaction resolution
#1104478
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Bobs Discount Furniture - Excellent

Bobs Discount Furniture
#1124713
Sam was Very friendly and knowledgeable.
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Bobs Discount Furniture - Horrible

Bobs Discount Furniture
#1122128
1.0
Details
Mattress damaged after 1 week,,rude customer service,,will never shop again,,wished i posted on facebook before purchasing,,everone had someting bad to say,,
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Customer service
Exchange, Refund and Cancellation Policy
Reliability

Bobs Discount Furniture - Karim salesman from Secaucus

Bobs Discount Furniture
#1116225
Karim is excellent knowledgable honest and attentive. I purchased a Catnapper recliner in the spring and because of his professionalism as a salesman i just ordered another one from him. He is personable but not high pressure exactly what i look for in salespeople. Thank you Karim!
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Bobs Discount Furniture - Split Queen size foundation

Bobs Discount Furniture
#1099261
It's made of cardboard & 1/4" balsam wood ABSOLUTE GARBAGE A 5 year old could have done better Bed frame also garbage & so is mattress
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I purchased the laredo becroom set and on the first deluvery , 4 out of the 5 pieces had to be returned do to damages, the second delivery 1 of the 4 pieces came more damaged than the first one. Then when call customer to complain they my would be delivered again yge...
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#1103912
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I purchased a new style bedroom set and within months the drawers kept locking on me After several service techs I asked to exchange them due to faulty locking system Bobs told me they would only return one piece of the set- when three pieces have this locking system...
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1.5
#1095647
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I just had a terrible shopping experience with Bob's furniture delivery. First time, they sent wrong parts. Second delivery only delivered. The delivery guy refused to assemble the bed because he said he didn't receive assembly instruction in his notes. I called...
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#1092502
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Came to my building today and I am a handicapped driver/parker. One of Bob's Furniture delivery trucks was illegally parked and was blocking 3 (yes 3!) handicapped spaces. Solely to make their walk shorter to the building for the delivery. When I challenged them, they...
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#1091612
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Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
My 15 year warranty with Bob's Furniture will not cover MOLD, Black mold growing deep inside and in a huge area of the bottom of mattress under the rubber zipper off mattress encasement. I was cleaning bedding and moving the mattress upward to lean against wall. There...
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3.5
I liked
  • Salesperson
I didn't like
  • Denial of replacement matress
  • Defective materials that cause mold to grow in memory foam
#1091386
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I bought a living room set 14 yrs ago and had no issue with it but I also spent good money on it have you ever heard the saying you get what you pay for and I also sold the living room set with no issues the couple cant thank me enough that bought it for 500 and im...
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5.0
I liked
  • I like shopping there
#1090626
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I had the best experience with my sales person Sharif. He made my shopping experience a joyful one.
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Anonymous
Annerkeei

Wow.what a phony review.Its so obviously fake. You state nothing but praise for the salesman. Is your sharif by any chance? What kind of furniture did you buy? Did it hold up ...

5.0
#1086914
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