Bobs Discount Furniture
Reviews and Complaints

I tried to report a huge stain on my table, and it kept getting denied, I didn't understand why. After being transferred and speaking to multiple people after a week, I finally got an answer as to why the claim didn't go through.

Apparently when I filed a claim for a broken chair I mentioned some minor stains, and they entered that in the report, but I was never compensated for it. Not only was I never compensated for it, I was never told I had to purchase another goof proof plan within 30 days of that filed claim. So now I'm stuck with a stained up table and two broken chairs. And I haven't had them for a full year.

The quality of the furniture is poor, my son, my husband, and I were hurt just sitting on one of the chairs. They are very flimsy and break easily. I will never purchase another item from this company again.

I will take my business elsewhere not just for the poor quality of the furniture but the negligence and lack of communication between customer service and customers. And just to clarify to all you negative Nancy's we are not overweight I'm 5' and weigh 130 lbs with clothes in so my weight is not a factory the furniture is horribly made.

Bobs Furniture

I would not buy a pack of gum from Bobs Furniture in the Inland Empire. The Store

Manager Eva has the worst customer service and follow-through of any manager that I have ever seen and I was in retail forty-five years in upper management.

I purchased a rug, recliner and protection plan and only took the rug from the store.

The very next day I returned the rug and cancelled the order. However, I was still charged for everything because the person in customer service (Ana) didn't know what she was doing.

Two days later on a Friday I went and talk to the Store Manager Eva and she could not correct the issue and since it was Friday she would have to contact corporate on Monday and would give me a call on Monday. She never called so on Tuesday I went to the store to see her and she was on a conference call and could not see me.

I tried contacting her several times and she never returned my call. I finally had to get in touch with Wells Fargo who Bobs uses for store accounts and they said she hadn't returned their calls either.

So I contacted Bob's Furniture Corporate Office and after a month it was finally taken care of and I got my refund after it reduced my credit score. If she had only taken care of it like she promised Wells Fargo Corporate, Bob's Furniture Corporate and my credit score would not have been involved or an issue!

>(Note: Wells Fargo tried their best to resolve the issue)

Horrible customer service been waiting for replacement dresser since nov 27! I asked for credit or something for my suffering and No one Ramon or Vivian NOT doing there jobs!!

I paid for my bedroom set nov 11 it's Dec 9th and still getting the run around. Delivery drivers damaged the dresser .I'm requesting full refund of the delivery and I want the new dresser was promised delivery dec 8th..and no one came! When you call to talk to manager I'm told they will call bank because they are with customers.. Well what am I ?

You's got my $$ and my dresser that was damaged still not replaced!!

I suggest go to Raymour & Flanigam for better set ice..Bobs just stole my $$ and still had t replaced my dressers I called again Friday was told Vivian would call me back , ML CALL was ever heard from them. Ramon the supervisor I spoke to.om Tuesday night, still had t called me back

Horrible customer serviceNEVER delivery customer service is horrible

My first delivery- everything was damaged

2nd delivery - only 1 item exchanged because the "new" item was again damaged. Promised they would hand check by opening boxes at the warehouse before delivering another damaged table but I was lied to because on the 3rd attempt it was damaged upon opening the box right off the truck.

Even the delivery men were shocked. So customer service wanted me to try again after I was lied to and said I don't want it and now have to wait almost a week for them to take back the damaged table that has been sitting here for 2 weeks. Oh as well as being credited which will be another 2weeks after pick up.

Extremely disappointed in what this company has become. I do not recommend at all.