When all this started, I looked at the BBB's web site and found that Bob's isn't part of the BBB. Furthermore, they've ad 1250 complaints, 500 this year alone.
I originally purchased a couch and chair with the goof proof about 2 years ago.
When submitting a claim for a small hole on the top of the couch, Bob's indicated that they had switched goof proof providers and could only provide an in store credit. No problem, but it was around Christmas time so delays where long and having company over for the holidays, I needed it changed ASAP. Even went as far as picking up the new couch myself. At the same time I ordered a nice dining table and chair set, along with a coffee table, side tables and lamps for the living room.
After arrival, I noticed a 5 inch indent in the table top because of a manufacturing defect. Again, had to put a claim in. Bob's attempted delivery of a new table but it was damaged when it arrived at the house. Now I have to take another day off from work for their failed delivery attempt.
And now, the couch and chair has these small fibers popping out of the material called dakron. They told me to spray it with Febreeze. Surprisingly this model has been discontinued due to this known problem. Again, they can't replace it so had to order another couch and chair.
Initially they said they'd only replace the sofa which I just couldn't understand so I needed to argue the point that who has a mismatched set, plus the initial inspection by the tech was only the sofa. To make matters worse, they want to charge a $100 delivery fee. Now I am waiting for both a couch and chair set, along with a replacement table. I asked for an early morning delivery so I could go to work later, but they cannot honor my request.
My suggestion, stay far away from this inferior provider of home furniture and work with a local company. You pay more, but as they say, pay now or pay later.
Product or Service Mentioned: Bobs Discount Furniture Table.
Monetary Loss: $4500.