Bobs Discount Furniture - Couch Cushions and Headrests

433 of 1388 Bobs Discount Furniture reviews

About 2 years ago, my wife and I purchased 2 leather couches from Bob's discount furniture, total cost approximately $1,200, and also purchased this $149 goof proof insurance.After less than 2 years, a hole started wearing in both the headrest and the cushion.

We called Bobs, who sent a technician out in the beginning of June 2013 to survey the damage. A month went by, heard nothing back, we called back, then they said we had to call Goof Proof, who we then had to re-report our claim. Now the holes got worse. A month later of back and forth trying to get the claim escalated, they informed us this damage isn't covered because it isn't accidental.

Meanwhile if I had stabbed it with a knife, it would be considered accidental. So now Bob's refuses to take back the sofa, or even re-upholster the damaged areas. If these were cheap couches, I wouldn't be upset, but these were supposed to be top of the line, where for the same money I could've gone to a Macy's and Raymour, but chose Bob's due to the insurance etc.

The manager in the store as well as their customer service was deplorable.

This review is a subjective opinion of a user.
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More Review Details

Monetary loss:
$1200
Product or service
Goof Proof Protection Plan
Review category
Furniture and Decor
review #440119 by
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433 of 1388 Bobs Discount Furniture reviews
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Anonymous

Feb 06, 2015 #941962 Dayton, Ohio, United States

They *are* cheap couches. You didn't get leather, or top of the line *anything*, for $600 each. That's normal wear for the cheap material that is on the couches.

0 0 Reply
Michael

Sep 06, 2013 #712747

Looks like I have the exact same problem.
Same couch as far as I can tell.
I was told it was a manufacturing problem.
They do not cover that.
Goof Proof is a joke.
I want to stab the couch and see what happens.

Did you get anywhere?

2 0 Reply
Jane

Aug 23, 2013 #705407 East Brunswick, New Jersey, United States

I can understand your frustration, but who thinks that their stuff is " top of the line"? One look at the ads and the store and it's clear this stuff is made worse than bad.

2 0 Reply
Anonymous

Apr 28, 2015 #977500

I has the same exact problem my couches pealed they sent a service guy out said they didn't cover that I paid cash AND I was highly disappointed now I have to cover my couches because its an eye sore AND embarrassing what can we do favrdbygod@yahoo.com.com

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