Totowa, New Jersey
6 comments
Not resolved

About 2 years ago, my wife and I purchased 2 leather couches from Bob's discount furniture, total cost approximately $1,200, and also purchased this $149 goof proof insurance.After less than 2 years, a hole started wearing in both the headrest and the cushion.

We called Bobs, who sent a technician out in the beginning of June 2013 to survey the damage. A month went by, heard nothing back, we called back, then they said we had to call Goof Proof, who we then had to re-report our claim. Now the holes got worse. A month later of back and forth trying to get the claim escalated, they informed us this damage isn't covered because it isn't accidental.

Meanwhile if I had stabbed it with a knife, it would be considered accidental. So now Bob's refuses to take back the sofa, or even re-upholster the damaged areas. If these were cheap couches, I wouldn't be upset, but these were supposed to be top of the line, where for the same money I could've gone to a Macy's and Raymour, but chose Bob's due to the insurance etc.

The manager in the store as well as their customer service was deplorable.

Review about: Bobs Discount Furniture Cushion.

Monetary Loss: $1200.

Had an Experience with Bobs Discount Furniture?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Dayton, Ohio, United States #941962

They *are* cheap couches. You didn't get leather, or top of the line *anything*, for $600 each. That's normal wear for the cheap material that is on the couches.

SINY
Staten Island, New York, United States #731203

What's the name of the couch style?

Michael
#712747

Looks like I have the exact same problem.

Same couch as far as I can tell.

I was told it was a manufacturing problem.

They do not cover that.

Goof Proof is a joke.

I want to stab the couch and see what happens.

Did you get anywhere?

Jane
East Brunswick, New Jersey, United States #705407

I can understand your frustration, but who thinks that their stuff is " top of the line"? One look at the ads and the store and it's clear this stuff is made worse than bad.

Bob Cares
Waltham, Massachusetts, United States #701122

I'd like to help. Please email me at BobCares@MyBobs.com with your order info and please include a copy of these pictures. Thanks, Eric.

Anonymous
to Bob Cares #977500

I has the same exact problem my couches pealed they sent a service guy out said they didn't cover that I paid cash AND I was highly disappointed now I have to cover my couches because its an eye sore AND embarrassing what can we do favrdbygod@yahoo.com.com

You May Also Like

Bobs Discount Furniture - Review about Bob O Pedic Canopy Bed from Haverhill, Massachusetts Bobs Discount Furniture "Our entire experience with Bob's has been nothing less than a nightmare from delivery to now! We are first time "new furniture buyers" Delievery Day 3 men pull up in..." Read more Bobs Discount Furniture Sofa Review from Saint Charles, Maryland Bobs Discount Furniture "I purchased a sofa and lift up ottoman on April 15, 2016. On May 15 it was delivered. Long story short it is the wrong color, missing legs..." Read more Bobs Discount Furniture - No Insurance delivery team Bobs Discount Furniture "I purchased furniture to be delivered January 4th. All went as planned until the delivery crew hit my cable line while leaving in the delivery truck. They never stopped to..." Read more Bobs Discount Furniture - Good proof is false Bobs Discount Furniture "I bought a living set from bobs its 4 years old. I called several times for them to sew the tear in between the couch pillows and they came fixed..." Read more Jomashop - Damaged watches, poor customer service Jomashop " I want other customers to be clear, JOMA SHOP are heinous and I will never ever purchase with this company again. My fossil watch was delivered to me with..." Read more Royal court construction of jacksonville Fl read first Royal Court Construction "I hired Paul workman / Royal court construction to do some construction on one of my buildings that was confirmed in Jacksonville Florida. I first found him online through the..." Read more Lane Furniture - Supposedly Leather sofa plealing after 18 months Lane Furniture "We purchase a leather / vinyl sofa and matching recliner. The seating surfaces were suppose to be real leather (not bonded). After 18 months, the back is peeling. We only..." Read more Mor Furniture For Less - Horrible customer service and failure to deliver promises Mor Furniture For Less "If I could give negative stars I would. I will NEVER BUY from Mor again. We were told that if the furniture ripped for any reason it would be covered...." Read more