Bobs Discount Furniture - Customer service sucks
I was still in the process organizing my living room when my sofa was delivered.I subsequently noticed that there was a small damaged spot on the back of the sofa behind the pillow (the nap was missing).
I phoned customer service and was referred to the Goof Proof Protection plan that I had purchased. When I called them I was told by their rep that the coverage doesn't start until the one year warranty has expired and that I should call customer service again. And that Bob's is always trying to get out of honoring their warranty. I phoned Bob's again and was told that since I hadn't reported the defect within the 3-day period there was nothing that they could do to remedy the situation.
The rep also implied that I should create a story about accidental damage to get it covered by the Goof Proof plan. When I told her I wasn't comfortable lying about this she told me that there was nothing that they could do for me.
Unfortunately this is a lesson learned.I will not be a repeat customer.
More Review Details
- Product or service
- Charisma Sectional Sofa
- Review category
- Furniture and Decor
You May Also Like
- "BOBS SELLS REFURBISHED FURNITIRE!!! (See Pictures)I am very, very pleased with my Bob's purchase. My wife and I were looking for a new bedroom set. So in..."
- "Bob's furniture is made in Vietnam and is poorly quality at best. My coffee table arrived broken, even though the outer box was undamaged. Their Customer Care-less Hotline..."
- "I bought my queen bob opedic mattress in 1 /13/11 and i took off the cover to wash and under the matress it had mold and also fiber like particles..."
- "My experience is that Mr. Wiilie Benton, of Bailey Funeral Home, is a terrible business man. He stoled my money for my father's birth certificate and refused to send me..."
- "WORST FLORIST EVER!!! Stay away!!! My husband ordered flowers for Valentine's Day from Florida. They arrived dead with brown petals and petals falling all over the place...."
- "I have been with combined insurance since 2005. I have in the past made several claims when I was injured. Recently I was involved in a rear end collision...."
- "I purchased a new home in May of 2016 from this builder in Indianola Iowa. The home itself was beautiful and they did an overall great job. I did not..."
- "I took my daughter and 3 of her friends to Sky Zone in Florence, AL. Before I attempted the Warrior Course, I asked the girl that was working the section..."
- "Terrible customer service I ordered 2 Canvas couple of days ago as soon as did my purchase I noticed my canvas were black & white and I sent you guys..."