New York City, New York
1.1K views 2 comments
Not resolved

I was still in the process organizing my living room when my sofa was delivered.I subsequently noticed that there was a small damaged spot on the back of the sofa behind the pillow (the nap was missing).

I phoned customer service and was referred to the Goof Proof Protection plan that I had purchased. When I called them I was told by their rep that the coverage doesn't start until the one year warranty has expired and that I should call customer service again. And that Bob's is always trying to get out of honoring their warranty. I phoned Bob's again and was told that since I hadn't reported the defect within the 3-day period there was nothing that they could do to remedy the situation.

The rep also implied that I should create a story about accidental damage to get it covered by the Goof Proof plan. When I told her I wasn't comfortable lying about this she told me that there was nothing that they could do for me.

Unfortunately this is a lesson learned.I will not be a repeat customer.

Review about: Charisma Sectional Sofa.

Review #413305 is a subjective opinion of a user.

PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Bobs Discount Furniture?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Dayton, Ohio, United States #942045
If the goof proof plan doesn't kick in until a year later, was the rep suggesting you wait a year and then lie about what caused the damaged spot? Not good warranty policies in any case.
Bob Cares
Wow! That's not right. I'm sure we can remedy this for you. Please email BobCares@MyBobs.com with your order info and I'll be in touch. -Eric.

You May Also Like

"Bought a sofa and chair from Bob's. Paid for the Goof Proof Plus service. Less than 2 years or use the sub-standard cushions were flat and we were sitting 2..." Read more
"Good deals on furniture, a decent warrantee, but BAD delivery. They must hire on-the-cheap, because these guys not only did extensive damage to my home, they could not even bring..." Read more
"I purchased a Sofa and love seat 2 1/2 years ago and it vow looks like I picked it up off the side of the road. The "Leather" not like..." Read more
"About 2 years ago, my wife and I purchased 2 leather couches from Bob's discount furniture, total cost approximately $1,200, and also purchased this $149 goof proof insurance. After..." Read more
"Last year I found out I have celiacs disease, and immediately went on a gluten free diet. I am so glad I have a friend that educated me on what..." Read more
"No where near as comfortable as the one in the store Seams run across arm rest where your hand rest ,piping crooked on one side No longer set in and..." Read more
"We started the process by in Aug 2016. They had a lot of turnover and 1 GC was fired and the other quit. The new GC refused to meet with..." Read more
"I went thru the enrollment process, wanting to be insured for 2016. Unfortunately, because of my financial situation, I was unable to make my first or any other premium payment..." Read more