On March 7, 2011 My husband & I purchased the Balboa bedroom set & a Entertainment Center (which we were told would not be in until early may) , from Bob's Discount Furniture, we were never expecting the quality to be excellent because of the price but it was decent . On March 17 we received half of the bedroom set because 2 chest belonging were back ordered , oh and the footboard to our bedroom set was damaged , no one called us to tell us this would be the case, but this is bobs we are dealing with .
So i spoke with someone and they said the 2 chest would come with the entertainment center on april 9 with the replacement of the footboard. On april 9 only one chest came (damaged as well )& the replacement for the footboard . I called again this time i spoke with samantha a supervisor she assured me that on april 28 the replacement for the chest would come along with the other chest and my entertainment center. On april 28 the replacement chest came ( Damaged) and half of my entertainment center.
So to make a really long story short it is may 24 and my delivery for the replacement chest and new chest and rest of my entertainment center were suppose to come today between 3- 5 as per mariah i spoke with yesterday 2:00pm and guess what THE DELIVERY CAME @ 2 p.m. and no one was home . No phone call to say they were early which we had asked for in the past . On top of it we received a phone call on tuesday may 10 to say they were outside for the delivery , when no delivery was scheduled .
So thank you to all the employees Betty , Sara , Mariah , Samantha & Now Michael for lying & for making this the WORST experience i have ever had ..
If your employees continue to work the way the do your company is going go down in flames.. Not because of everyones posts because Karma is Karma....
Product or Service Mentioned: Bobs Discount Furniture Furniture Set.
Monetary Loss: $4.