Do yourself a favor and don't buy from Bob's. My husband notice they cracked our front door and damaged the wood trim upon delivering my couch.
I've worked with their claims department for the past two months and they've denied my claim twice, saying the damage was too low to be caused by the delivery men (it should have been waist-height) and their delivery team does not recall this damage. The damage was waist-height. Of course the delivery team would deny this to keep their jobs. Now I'm out almost $2,000 for a $1,000 couch and my only option is small claims court.
Save yourself the headache and shop elsewhere. It's really not worth the low prices.
Product or Service Mentioned: Bobs Discount Furniture Delivery Service.
Reason of review: Bad quality.