Cambridge, Massachusetts
Not resolved

After several attempts to speak with customer service reps and sending pictures of the defective sectional cushions. I was told by "Libby" that although I bought the Goof Proof protection that protection was for accidents and not defective materials.

Every back cushion(same spot on each) is peeling and flaking off (leaving material on people's clothing. Although the other sales people and customer service people have said it is a defective piece of furniture, the customer service department is saying "sorry" but they cannot help and no further assistance can be provided.

I have asked several times to speak with a supervisor and been ignored.

Product or Service Mentioned: Bobs Discount Furniture Sofa.

Reason of review: Bad quality.

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