1.5
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Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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I purchased a coffee table and two end tables recently. The coffee table was supposed to come with four wheels; however, only three were in the box.

The delivery people (3 seemed like too many) left a mess in my living room - packing material (tiny styrofoam pieces)everywhere. I was told that there would be an exchange for the table rather than just getting another wheel. This seems a bit crazy - wouldn't it be easier to just get the missing wheel? I called to explain my dissatisfaction and they didn't seem like it mattered.

I recently called to schedule a delivery and since they made the mistake, I feel it should be done when it is convenient for me - which is a Saturday. I was told they can't do an exchange on a Saturday. Since I didn't want to get into an argument, I hung up.

I am not satisfied with that answer and will not call to get the additional wheel. This will be the first and last time I purchase anything from Bob's.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service.

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