Purchased a 7 piece dining set and a TV console to be delivered 3/1/14. When I ordered it in the Woodbridge, NJ I told the sales rep we needed a morning delivery and was willing to wait the extra week to be accommodated, which we did.
On 3/1 I checked Bob's "State of the art delivery tracker" and noticed it said 1:51PM, I wasn't happy but I waited. I check again and now it shows 2:30PM I proceeded to call, after waiting on hold for 20min all the while listening to Bob's voice telling me "I hate to wait on hold" send me an email, someone finally picked up. Jason stated he was looking at the GPS and the truck would be here by 3PM. At 3:20PM I looked at the tracker again and now it stated 4:01PM, I again called waited 20mins and was told they are at the stop before me and should be there is a few minutes.
I should mention I discarded the kitchen set we had on Friday night and sanitation picked it up in the morning. The truck finally shows up @ 4:20PM, the driver comes in to look where the stuff is going, at this point he asks me, "you have the table top right"? I looked at him and said what? he shows me his paper work and it shows, a console, 6 chairs and a "table base" NOT a table but a base.
He stated he questioned it at the warehouse and they told him the base only. he calls the warehouse and I get on the phone and the woman tells me the table top is backordered, I ask her in the 3 weeks since we ordered this set, the conformation call they made to us, and the 2 calls I made on delivery day WHY nobody mentioned that I wasn't getting a complete table? of course she dummied up and apologized, I asked her why after waiting 8 hours that now I have NO kitchen set for my family of 6, she didn't know what to say. I called the store and the same story, we don't know how this could happen.
the delivery team were nice guy's, I gave them something to drink, they actually felt embarrassed they were in this situation. Now I have to go to Raymour & Flanigan order a set and get it in 3 days. I will then go to small claims court on Monday and open a case against Bob's for the difference in price and my lost time, let them send an attorney to defend it, if they don't show I win by default. The best part is, you can't send an email like this to Bob's as it is limited to about 50 words.
Just a horrible waste of 3 weeks waiting for furniture. As for his "state of the art" delivery tracker, it must be a pencil and paper. Also, they have my $1700 for 3 weeks now.
GOOD LUCK dealing with BOB's!!!
Product or Service Mentioned: Bobs Discount Furniture Table.
Location: Staten Island, New York