Herndon, Virginia
Not resolved
9 comments

I worked at bobs for several years. it is by far, the most uncaring, dishonest, mismanaged company i have ever seen.

the merchandise is absolute *** and gets cheaper all the time. the customer service is without a doubt the worst, if you can even reach them. they hire felons for delivery guys so beware if they get in your home. they flood their sales floor with starving salespeople who will do/say anything to get a sale and are constantly fighting over customers.

they push a worthless protection plan down your throat that isn't worth the paper it's written on. it's 100% profit so that's all they care about. the managers are a joke and do everything they can to avoid talking to customers (especially if they have a complaint) The bottom line is they could care less about their customers and even less about their employees. They are corporate america at it's worst.

BTW, bob doesn't own the company. he's just an actor.

thought everyone should know the truth. BUYER BEWARE!

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Anonymous
#288940

Why are people still buying this ***?! Stop buying the junk and he will go bankrupt!

There's a sucker born every minute. This guy is putting up his 41st store and even spreading to Maryland now when instead he should be in jail!

Anonymous
#279270

I bought a living room set from Bob's in January 2011. Belive me everything I have read here is TRUE.

Briefly.. Tables needed to be changed out 4 times before we got a set that wasnt damaged. The 2nd delivery people walked all over my newly finished floors with wet, dirty shoes, asked to use the bathroom and asked for "something" to drink! There's more but let me just say of the 4 sets of delivery people, these were the most unprofessional.

Within a month I noticed the couch was sagging. It took several calls (approx 45 mins each) to reach anyone. They sent someone out to look at it - he said he could repair it?? I did not want my brand new furniture "repaired".

Finally he made a phone call and announced it was "defective". Customer service then "allowed" me two weeks to go into the store to

"re-select". If we decided not to do that we could get a refund MINUS the delivery fee! After we talked about all the hassle we went through and reading these reviews and the reports on BBS (855 complaints and an F+ rating) We just wanted our money back.

ALL of our money back. It took THREE visits directly to the store and getting the run around to finally get all of our money back. Thank Goodness that at the last min we decided to put it on a credit card instead of paying cash! The employees all used the same term when speaking to you about a problem...

"re-select" is one of them. One delivery person told me they sometimes go to peoples houses for "re-delivery" 7-8 times. Basically the furniture is of very poor quality and they do what they have to do to keep your money! I do not write reviews on anything - but this is the most unethical business I have ever dealt with.

I now have an empty living room and am waiting on my "real" funiture - made here in the USA - yes I paid a couple hundred more but it has a full warranty - not a usless "goof-proof" which is never honored. Stay away from this place - if there really is a "BOB" I am positive he isnt sitting on his own furniture!

The whole experience was a nightmare and one I shall not be dumb enough to repeat... beware!

Anonymous
#278072

I also worked at Bob's for about 9 months. I grew up in tne furniture industry and know the industry backwards and forwards.

I left - actually dumped them - and found much better employment. You pay for dreck, you get dreck. Wonder what Bob's home is furnished with??

Love to be a fly on the wall in his CT. Stonington digs.

Anonymous
#248300

my friend worked at BOBS and he smoked crack in the bathroom while at work

Anonymous
#244623

I ALSO WORKED AT BOBS FOR OVER 2 YEARS AND LEFT BECAUSE I COULD NO LONGER *** CUSTOMERS ABOUT THE LOUSY FURNITURE AND THAT LOUSY GOOFPROOF GIMMICK. IT MADE ME FEEL DISHONEST.

I LOST A LOT OF ORDERS BECAUSE OF LOUSY CUSTOMER SERVICE AND POOR QUALITY AND LOTS OF BAD DELIVERIES. THAT OTHER X-EMPLOYEE IS ABSOLUTELY RIGHT. STAY AWAY!!

IT'S NOT WORTH THE HEADACHE. BTW..BOB SOLD OUT THE COMPANY LONG AGO..THAT'S A FACT

Anonymous
#244332

:roll

You obviously have NEVER worked for Bob's because this entire post is NOT factual.

Background checks are done on all drivers, the protection plan is non 100% profit and BOB is not an actor. He created the company GOOGLE it you can find the history and background on the company anywhere.

Your post seems a bit disgruntled however Customer Care is here to assist you with any concerns you may have so please feel free to contact us.

Anonymous
#236010

oh man I watch the Islanders game and see that *** bobs logo and the picture of the annoys me, So I guess I shouldnt be pissed at the bobs guy that I see in the commercials, and all over the Islanders home rink. Maybe the post Im replying is

the BOB just trying to save his ***! haha

Anonymous
#234071

this company is run by *** who care less about the customer than they do about the poor people in Indonesia making $2 a day making their *** furniture. If you want to see what that stuff is really made of, take a close look at some of the stuff in one of their 'Pits'

Anonymous
#916814
@billy

No it's the customers that are the *** Bob is smart--but then he's a swindling jew with no conscience.

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