THE QUANTUM II SECTIONAL IS COLORED WITH PAINT, NOT DYE OR STAIN!!! We purchased the Quantum II sectional from Bob's 18 months ago.
A little over 1 year after purchase we noticed small discolored spots developing on the seats. Now they have become large reddish spots. We had a service guy from Bob's come out. He said the paint was coming off!!
Really?? He quickly got his supervisor on the phone with us then pretty much ran out the door... The supervisor told us since our warranty had expired, we were SOL. We were NEVER told by the salesman at Bob's that the color was paint.
QUESTION FOR BOBS... DO you really expect your customers to spend over $4,000 every year to replace the cheap *** you are calling furniture? Wouldn't it be better to stop being dishonest and deceitful by having your sales force tell the potential client that the furniture is painted, then let the customer decide if they can afford to buy a new set every year?
To anyone thinking of buying from BOB's, do yourself a favor, spend the extra money on quality furniture from a reputable company, you will save $ in the long run.... My next stop is the BBB.
Product or Service Mentioned: Bobs Discount Furniture Furniture Set.
Monetary Loss: $4000.