Monmouth Junction, New Jersey
2K views 8 comments

THE QUANTUM II SECTIONAL IS COLORED WITH PAINT, NOT DYE OR STAIN!!!We purchased the Quantum II sectional from Bob's 18 months ago.

A little over 1 year after purchase we noticed small discolored spots developing on the seats. Now they have become large reddish spots. We had a service guy from Bob's come out. He said the paint was coming off!!

Really?? He quickly got his supervisor on the phone with us then pretty much ran out the door... The supervisor told us since our warranty had expired, we were SOL. We were NEVER told by the salesman at Bob's that the color was paint.

QUESTION FOR BOBS... DO you really expect your customers to spend over $4,000 every year to replace the cheap *** you are calling furniture? Wouldn't it be better to stop being dishonest and deceitful by having your sales force tell the potential client that the furniture is painted, then let the customer decide if they can afford to buy a new set every year?

To anyone thinking of buying from BOB's, do yourself a favor, spend the extra money on quality furniture from a reputable company, you will save $ in the long run....My next stop is the BBB.

Review about: Bobs Discount Furniture Furniture Set.

Monetary Loss: $4000.

Had an Experience with Bobs Discount Furniture?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1112325

Thanks for the reviews......Screw Bob's

Anonymous
#1083566

We bought our couch from Bob's Furniture in Westbury long island 2 years ago and the same thing happened to us.We also purchased Goof Proof for an additional $99.

that is suppose to cover us for 5 years and is useless. They did say that if my dog ripped the couch up then I would be covered.

Make sense, of course not.

How simply pathetic.Nice job Bob!!!!!

Anonymous
#1012189

thank you for the reviews, I was ready to purchase the quantum 11, but after what I just read I am staying away with 20 foot poke, your reviews have helped me a whole lot

KC

BBB does nothing.I have had the same problem.

I just sent a complaint to my local news maybe just maybe they may put our complaints out there if there arr enough to complain.I feel your pain!

Betty Boop
Jersey City, New Jersey, United States #894135

Wow we must have bought the same furniture.The leather is faded and the inside of the cushions are ripped.

They came in and spray painted it but didn't do anything about the rips. The Goof Proof is a joke and I still have the furniture going on three years. This is a nightmare but who can afford to get a new one. I paid over $2500 for it.

What a shame that they get away with it.Never will I buy furniture from them again.

Lillau54
Brooklyn, New York, United States #817850

I'm having a similar problem with Bob's Quantum II.After spending just over $3,000 they told me there was nothing they could do because it's been over a year.

I had a technician here to look at the motor on a reclining piece and showed him scratches in the couch. In addition, showed him areas of the couch that are turning orange. He explained how he would repair the scratches and I questioned the method of repairing top grain leather and he explained that it is bonded leather, not top grain. He explained that that is also why parts of the couch are turning orange.

I made 3-4 trips to the store before purchasing between measuring my living room and learning about bonded leather and top grain. I specifically made it clear to the salesman that I did not want bonded leather and he showed me this set which was much more expensive but was made of "top grain leather". I paid a lot more to avoid bonded and according to the technician(that has been servicing furniture for many, many years for Bob's and other furniture stores), bonded leather is exactly what I got! The manager made a comment after I confronted him with my issue, saying that the technician doesn't know what kind of leather they use on their couches.

I'm sorry but after doing this for so many years, the man has got to know his leather. Not for nothing, all furniture repairmen need to know what materials they are working with so they know how to repair. I am reporting this to the BBB and...

They outright sold me a sectional stating it was made out of something it wasn't.The salesman even confirmed, when shopping, that bonded turns orange, top grain does not and that is exactly what is happening to my sectional.

Show more
RIch Q
Carmel, New York, United States #681783

I bought a leather sofa & love seat from bobs 11/2 years after the purchase the leather started to peel this was one of there best sets on the floor. When I went to buy this set I was worried because I heard of leather doing this the salesmen assured me it was real leather and I would not have a problem but he said buy the goof proof insurance and if ANYTHING GOES WRONG they would cover it long and behold its starting to peel I called goof proof they told me its not covered because it was not cause by an accident I asked were that was in writing they told me to open the box with the cleaner they give me and its in there $2500 down the drain DO NOT BUY FROM BOBS THEY SELL CHEAP ***!!!!!!!!!!

Bob Cares
Manchester, Connecticut, United States #657350

Wow.This doesn't sound right to me.

Please send me your order info at BobCares@MyBobs.com and I'll be in touch.- Eric.

You May Also Like

Bobs Discount Furniture - Sofa set Bobs Discount Furniture "Love seat springs were broken with a year , hardly used love seat . Called goof proof they told since it can be manufacture defect we cannot claim, called bobs..." Read more Review about Bobs Discount Furniture Diva Tv Chest from Berlin, Connecticut Bobs Discount Furniture "Goof proof worthless Do not buy this. They do not honor this warranty Rip off diva tv chest $499.00. ..." Read more Bobs Discount Furniture - Review about Bob Opedic Mattress from Colchester, Connecticut Bobs Discount Furniture "I bought my queen bob opedic mattress in 1 /13/11 and i took off the cover to wash and under the matress it had mold and also fiber like particles..." Read more Bobs Discount Furniture - Recliner sofa peeling off badly and broken spring Bobs Discount Furniture "I purchased a whole bedroom set and a recliner sofa from bob's furniture store. When purchasing, the salesman asked me to buy the 5 year goof proof warranty which will..." Read more Wish - My money or a lawsuit Wish "My credit card document states that I spent over $600 in checking out my car on your app I registered out of Baltimore City I recently just got a lawsuit..." Read more Danger! Must Cure Obesity Company giving dangerous medical advice and selling fake products Must Cure Obesity Co "Be careful out there consumers with this company and it's sister companies Gastric.care, Gastric Bypass Alternative, and Roca Labs. I am a healthcare professional and was asked by a patient..." Read more Trupanion Pet Insurance - Misleading and Unhelpful Trupanion Pet Insurance "I had purchased a new puppy. Took him to the vet one day after taking possession of the dog for a full physical examination (as required by breeder contract). Received..." Read more Enterprise Rent A Car - Very Poor Enterprise Rent A Car "In mid June of 2017, we received a rental from Enterprise in Aiea HI. Our Suburban was in the auto body shop. Our 24 yr old daughter and our grand..." Read more