Written by Mark on November 15, 2012 from astoria, new york, US
Couldn't agree with you more. I bought my sofa and love seat from Bob's two years ago.
The fabric on the love seat is peeling all over. I called bob's and they had a tech, come and look at the problem, and was told to contact goof proof, which I did. Goof proof told me they do not cover this type of damage. I then called bob's again and was told there is nothing they can do for me.
I pretty much spent over $1,000 on a sofa and love seat that I only got two years of use. Neither the supervisor nor customer service provided me with any satisfaction and I was told that there is no recourse available to me.
Thanks for NOTHING!!!!!! Don't ever shop here.
Review about: Bobs Discount Furniture Sofa.
Monetary Loss: $2089.