My first experience with Bob's was about 12 years ago. We purchased a set of couches. Two years later, they looked as if we'd had them for 15 years.
We were looking for bunkbeds and Bob's had what we were looking for (the kind with stairs instead of a ladder) We were previously told by a sales person at Bob's that the quality of their merchandise had improved since them. We ordered the bunkbeds from them and it has been nothing but a headache.
On the first delivery, multiple pieces were damaged. It was suggested that we request to have all pieces inspected before the next redelivery. When delivery #2 arrived, not only was there damage to a piece that had been inspected but holes for the bolts were not drilled all the way through. Currently, I have one top bunk set up for one of my kids to sleep in, the second mattess is in my kitchen, and we are awaiting the 3rd attempt by Bob's to get it right.
I will never make another purchase from them again. I am trying to locate their corporate office to send a letter regarding my bad experience but it has not been easy to find. Wonder why! I highly advise against purchasing anything from Bobs. Personally, I know 4 other people who have had experiences similar to mine.
If you're considering buying from Bob's, I have some advice for you - don't. Spend a little extra money and go someplace like Basset or similar. We have couches we had purchased from them 6 years ago that still look great. Bob's = ***.
Product or Service Mentioned: Bobs Discount Furniture Bed.