I called and they sent a "technician" to investigate. He said it was not a manufactures defect so they are doing anything about it.
The chair was not even 3 month when it feel apart. It is a swivel recliner that you have to pull on the lever to set back wards. It is also on a metal circle frame that collapsed. When I pulled the lever back it collapsed the sudden movement caused the circular frame under to completely fail.
The fabric ripped because it hit the wall in a sudden movement.
I called customer service and they said the technician said it is not due to manufacture defect. Clearly it is.
There is no reason that a chair should collapse while a person is using the lever to recline, UNLESS there is a factory defeat.
they refused to admit that it is. So I asked, " what caused it to fail?" They repeated only it is not a manufacture defeat.
Product or Service Mentioned: Bobs Discount Furniture Chair.
Reason of review: Bad quality.
Monetary Loss: $450.
Preferred solution: Full refund.
Bobs Discount Furniture Cons: Poor customer service-poor quality.