I have purchased much furniture from Bobs over the years. Sure, it is not the best of quality but still good.
I had a situation when one of my sofas frame broke and they sent a tech that wrote it off as non repairable and I got full credit towards a re-select and I went to the store and picked out a new couch. So i will have to say... I am satisfied with this company...its easy to write complaint and that is why we see those but usually nobody comes on here to give a positive review. To better cover yourself be sure to purchase the Goof Proof extended warrentee.
I didn't need to use mine since I called in my issue before the 1st year. The credited me the goof proof towards my replacement furniture.
Product or Service Mentioned: Bobs Discount Furniture Sofa Warranty.
Reason of review: Reliable warranty.
Bobs Discount Furniture Pros: Salesman.