just got off the phone with Bobs regarding the 100 goof-proof. I got my bedroom set on 9-22-09, my bed broke on 10-10-09.
I called gaurdsman like I was told to do. They emailed me a form to mail back, I did so next day mail, they didnt process the form for 3 days. Then I called to check on progress of claim, they said it would be another 24 hrs before it would be complete. Then it would take another 3 weeks for someone to come look at it to decide whether it can be fixed or replaced!!
My mattress and boxspring has been on the floor for 3 weeks now, and only had the furniture for 5 weeks!!!! Bobs said I can get a refund on the goof proof, and would be done in 3 days, its now been 1 week and 3 days, and they didnt even PROCESS it yet i was just told!!!
I am told that it will be processed today by 3pm, and I will get a call at 3pm. I am SERIOUSLY UNHAPPY WITH BOB'S CUSTOMER SERVICE, FURNITURE, AND GOOF PROOF PLAN!!!!
Product or Service Mentioned: Bobs Discount Furniture Mattress.