135 Memorial Ave, West Springfield, MA 01089, USA
Featured Not resolved

Purchased a matching couch and love seat and asked about the warranty because I had never owned furniture that was "performance fabric". The salesman told me Goof Proof coverage just in case anything happened to it.

I did and about 14 months later the "performance fabric" on the couch started peeling in areas likely used the most. I called about the peeling and they asked me to send pictures and then they told me goof proof wouldn't cover it because it was likely a manufactures defect and that warranty was only 1 yr.

I will never buy from Bob's again and will never recommend anyone to buy from Bob's Furniture. It is such a waste of money!

Product or Service Mentioned: Bobs Discount Furniture Sofa.

Reason of review: Bad quality.

Monetary Loss: $1600.

Preferred solution: Let the company propose a solution.

Bobs Discount Furniture Cons: Quality of furniture.

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