As with other recent complaints, neither Bob's or Guardian (the insurance underwriter) stands by the merchandise - they both say it is the other company's issue...
We purchased a sleeper sofa in July from Bob's and spent the extra money for the optional insurance. After its third use as a bed, the sleeper mechanism jammed and got bent. Bob's came out and said the failure should be handled by Guardian. We submitted a claim to Guardian and they came back and said that Bob's should fix it because the couch was still covered under the manufacturer's warranty. After numerous calls to Bob's, they sent another person out to tell us the failure should be covered by Guardian - which is a separate company and refused to contact Guardian on our behalf.
Classic runaround. We give up at this point but buyers beware of Bob's and any products they sell - including the supplemental Guardian Insurance.
Product or Service Mentioned: Bobs Discount Furniture Sofa.