Paid over $2500.00 worth of Livingroom furniture...they added a Five year goof proof protection to wit was never honored....The sales rep stated the goof proof covered any incident any accident any misfortune with the furniture for 5 years....During a move my furniture was damaged and ripped... called customer service , 2 weeks later they sent a rep. the rep stated they could not fix the damage...terrific right....NOPE!!!....The Goof Proof did not apply to damages incurred during moving....Gee $$$$$ down the drain....The cushions on the love seat were getting worn...All I wanted was cushions replaced....ah ah ah....sorry that's not covered in the policy...Guess the salesman in Bobs Furniture in North Plainfield, NJ Don't know how to explain that,,,,
Product or Service Mentioned: Bobs Discount Furniture Furniture Set.
Reason of review: Horrid customer service, False advertising.
Monetary Loss: $2600.
Preferred solution: Let the company propose a solution.
Bobs Discount Furniture Cons: Customer service, Poor workmanship spring design five month lead time on parts.