I purchased the "Goof Proof" protection plan with my furniture purchase. This plan is supposed to be good for 5 years from date of purchase.
I called for service on my kitchen table which nail polish remover spilled (removing the paint), various places where the paint was coming off for no reason, and a chair that the spindles were broke. After putting my claim in, I was told nothing was covered because I had to many issues. I asked if I could have them addressed one at a time and was told no! The plan is misleading and they were unwilling to work with me or satisfy my concerns.
I will not recommend nor purchase anything from Bob's again! I am very dissatisfied with their customer service!
Reason of review: Warranty issue.
Preferred solution: Deliver product or service ordered.
Bobs Discount Furniture Cons: Customer service.