White cleaning up from a get together at my house , I noticed a 4 inch slash on a leather sectional I recently purchased from Big Bobs Furniture. Since I have the "Goof Proof" policy,, I called this morning to ask them to come and look at it.
I was told because I couldn't tell them exactly what caused the slash, its not covered. So if you are going to buy from bobs, be sure to have cameras in every room of your house, so you can see what exactly happened.
'Their goof proof warranty is nothing more than a scam to get free money off the consumer. Will never give them my business again.
Product or Service Mentioned: Goof Proof Protection Plan.
Reason of review: Warranty issue.
Monetary Loss: $400.
Preferred solution: Let the company propose a solution.
Bobs Discount Furniture Pros: Comfort of the sectional.