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I bought a bed.Simple enough you would think.

First they had the wrong color. That got fixed, then they deliver the wrong bed! I try to refuse it and the delivery guys said to just leave it because Bobs does an "even exchange". I call customer care and The first question they ask is if I refused it.

I explain everything and I'm told they will credit it and then I have to drive back to the store to reorder the bed in person. I told them that doesn't make sense and ask to speak with a manager. I'm told the manager will just tell me the same thing. I stated I think a manager will want to know that they lost a cusyomer for good.

She said no one is available. To make a way too long story short, I had to talk to 7 different people just to get the bed I ordered with people refusing to let me speak with management. I'm still waiting for a call back about delivery because i refuse to take another day off of work when i didn't do anything wrong.

Worst experience ever, will never buy frm them again.Is there a way to give negative stars?

Review about: Bobs Discount Furniture Troy Storage Bed.

Review #1049069 is a subjective opinion of a user.

1.9
Staff
Reliability
Customer service
Style and Design
Delivery Service
Product or Service Quality
Value for money
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Price Affordability
Diversity of Products or Services
Website
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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