I purchased a sofa, love seat, and chair. I also purchased the goof proof warranty.
In only 2 years all 3 pieces are falling apart. What kind of furniture lasts only 2 years? They refuse to help me, saying its my fault that the couches are basically broken and non fixable. I will never buy from them again, because they treat their customers like crap.
The goof proof is another waste of money. They say accidents are covered, but any accident you mention is not an accident. I hope the BB shuts them down.
Stay away from them, at the end of the day you end up spending the same amount for good furniture. If you do buy from them do not buy the goof proof its a scam , nothing is covered.
Product or Service Mentioned: Bobs Discount Furniture Furniture Set.
Reason of review: Poor customer service.
Monetary Loss: $2500.
Preferred solution: Let the company propose a solution.
Bobs Discount Furniture Pros: Price was reasonable.
Bobs Discount Furniture Cons: Being treated wrongly by service.