I ordered a bedroom set. However, it did not fit because it was too large. I returned to the store to select a different set. I sat with the sales representative for about 2 hours with the measurement of the room to ensure that we would not have the same issue.
When they arrived to deliver the new set and pick up the one they originally delivered, the delivery guys stated that the new furniture would not fit. Therefore we refused delivery and they removed the intial set from my house. To be clear, all their furniture was returned.
I went back to the store to get a refund. They issued a refund to my credit card immediately. However, they also have to refund cash because I partially paid in cash. They said I would get a check in the mail in 14 business days. A month later I had not received the check.
I went back to the store and they said they had to send corporate an email and would call me back a couple of days. They never called me back. I called them and they told me they never received a response to the email they sent corporate. And again, told me they would call me back.
They did not call. At this point, about 2 months later. I received a refund check. I deposited the check into my bank again. Only to my surprise, Bob's issued a STOP PAYMENT!
Product or Service Mentioned: Bobs Discount Furniture Furniture Set.