Union City, New Jersey
Not resolved
4 comments

I bought a beautiful recliner sectional and a recliner sofa on January 2014 it was delivered by February just before valentines day I was so happy, by March 2014 two different technicians came to my house to fix the sofa and one of the three recliner did not open! My husband and I call the "goof proof" operator and after waiting on hold for 45 minutes and explaining to them for over an hour they send another technician to see the couch ...

The technician came and sat on the recliner and it didn't open he forced open and it couldn't close so he called the operator and said that somebody broke it! I told the operator nobody broke it and that the couch came defective she said if I said to her that it came broken she couldn't do anything she could only help me if I said somebody tripped and broke it ... Then she said she will help me and send me the piece in August so I have to stay with my broken couch for 5 months!!! I went to the store they decided to tell me they couldn't help me and offer me some coffee and ice cream it's like if they were making fun of me!!

It is ridiculous worst $1500 I ever spend ...

I suggest you do your research and read the thin line between the Guarantee before you buy! Worst furniture place ever!!!

Product or Service Mentioned: Bobs Discount Furniture Sofa.

Monetary Loss: $1500.

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Bob Cares
#818697

I can certainly understand your frustration here. Please email me at BobCares@MyBobs.com with your order info and I'd be happy to see what I can do to speed up this process for you.

Thanks - Eric.

Anonymous
#816458

Wow anonymous were you there at delivery or when the people sat all excited in what was supposed to be brand new furniture only to find it did not operate correctly. Or wnen they somehow and I still fail to see how they BROKE the reclining part by tripping over it...?? I know I wasnt there so shut the *** up and let them say what they need to say...

Anonymous
#816218

You know the adult thing to do would be to admit you accidentally broke the couch rather than lie and claim it came like that.

Anonymous
#816461
@Anonymous

Wow anonymous were you there at delivery or when the people sat all excited in what was supposed to be brand new furniture only to find it did not operate correctly. Or wnen they somehow and I still fail to see how they BROKE the reclining part by tripping over it...?? I know I wasnt there so shut the *** up and let them say what they need to say...

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