Freehold Township, New Jersey
Not resolved

Bought the Outback Reclining Sofa. (waited 6 weeks) Looks really good with a well design.

Metal framework and reclining brackets look also good. The problem is after only 3 weeks the foot rest cracked in half under the fabric. Reaching my hand in I can feel that the support on the foot rest is just a piece of fiber board or plastic and not wood. Called CS who sent a "technician" to look at it.

Like other reviewers the gentleman who came didn't speak English very good and had just a small plastic case with parts. He decided it was broken and made a "temporary" fix by cutting a piece of 1 X 3 and slipping in between the fabric. Said someone would call with a "permanent" fix. No phone call so decided to fix it myself, which is 10 times better than the original material.

Would not buy and furniture again from Bob's. Poorly made.

Product or Service Mentioned: Bobs Discount Furniture Outback Fabric Sofa.

Reason of review: Bad quality.

Monetary Loss: $800.

Bobs Discount Furniture Cons: Poor workmanship.

  • Very Poorly Made
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