Delivery team did not assemble properly, now broken | Bobs Discount Furniture in Boston, Massachusetts

Delivery team did not assemble the bunk bed pro ply with broken ladder, missing bolts nuts and screws. resulting in broken bed rails and a safety hazard for the children. On 2 occasions they ode red the wrong repair parts. Then when I wanted(demand) a new bed they order the wrong bed. I demanded full refund with delivery charges. Got the run around as they are not sure when they can pick up the broken busted old/new bed. Buyer beware of Bob's. Poor workman ship of product and poor honoring of warranty and poor customer service. Shop elsewhere
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Bob
#521847

This is certainly not the customer experience we strive for. Please email BobCares@mybobs.com with your order info and we'll be in touch ASAP...Thanks, Eric.

Review
#334421 Review #334421 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
I purchased a bed and a chest of drawers and under the bed storage Saugus Ma store and that was Jan 22 when it was delivered it was not at all set up correctly (delivery men said it would be extra) and was scratched and the under the bed storage sliders were not...
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Anonymous
#341244

Any customer who has a complaint with Bob's Discount Furniture may contact the company's customer care liaison manager, Nicole Theriault by phone at 860-319-2311, fax at 860-887-9913, or email at Nicole.Theriault@MyBobs.com for direct assistance.

Review
#222142 Review #222142 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Loss
$2700
Bob's adjustable bed stopped working for my 83 year old mother. It was stuck in a sitting up position and we had to find another place for her to sleep. They then agreed to send someone out in two days. This is after Ihad already called two months before ordering a...
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Anonymous
#39434

Those power-bob's are definately a pain in the butt. It works great for some people, but alot of the times the circuit boards short out, depending on the amount of use it gets.

But for all the problems they may have, they actually carry a 20 year manufacturing warranty, where parts will be replaced if they burn out. And a 5 year full replacement warranty.

Review
#136668 Review #136668 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Loss
$2

Contact Bobs Discount Furniture Customer Service

Website:
www.mybobs.com
Mailing Address:
428 Tolland Tpke
Manchester, Connecticut 06042-1765
Phone:
(800) 569-1284
All Bobs Discount Furniture Contacts

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