Left half assembled bed in my daughters room | Bobs Discount Furniture in Worcester, Massachusetts

After ordering from Bob's we got a full size bed delievered for my four year old daughter. Howver, staff were unsure how to assemble partly because the rails were for a twin not a full, this does not matter for the side rails but the metal support slats do not fit. Delievery crew said to call they would send them out. I called, apologized to about aggravation told the wrong rails were ordered they would send the full out later that week. Another 3 hour window to stay home during. Delievery arrives three days later only to pick up wrong parts nothing to replace the rails was ever put on truck. Asked them to wait while I called customer service, they didn't. Customer service then tell us after two delieveries that these rails are back ordered till the start of next month. So I told them to I wanted a refund and to come back and get it. Nobody could turn a truck around or schedule a pick up at a convenient time. Needless to say a week later my daughter cannot play in her room due to the half assembled bed that is still sitting in it.
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1 comment
Anonymous
#234409

Bob's quality is awful, very poor grade materials used to make furniture that quickly falls apart. Low price for very low quality. Don't bother unless you like to replace furniture every year.

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#215712 Review #215712 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
My first experience with Bob's was about 12 years ago. We purchased a set of couches. Two years later, they looked as if we'd had them for 15 years. We were looking for bunkbeds and Bob's had what we were looking for (the kind with stairs instead of a...
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5 comments
Anonymous
#93421

Check with the BBB again. There are complaints.

If you search Bob's Furniture (make sure you use the apostrophe) it brings up the headquarters in CT and they have a B+ rating.

If you search Bobs Furniture (without the apostrophe) you get a few other locations and one has an F rating (one complaint unanswered). Good luck.

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#161302 Review #161302 is a subjective opinion of poster.
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Bobs Discount Furniture Bed

Bob's discount furniture come on down on top of you!!! | Bobs Discount Furniture in Worcester, Massachusetts

I bought an expensive black lacquer bedroom set with a mirror wall from Bob's discount furniture. The following year the top of the mirror wall came smashing down on my head in the middle of the night! I called Bob's customer complaint dept. and asked if they would come out and remove the bed wall for me, (I was willing to pay for it), and I received a rude answer of "you need to hire a handyman" , "what do you expect when it is a year old" I even sent Bob personally a letter about what happened to me, he was not helpful. So if you want his furniture to "COME ON DOWN" on top of you buy his garbage that he calls furniture because that is what it truly is!! I have never been back since and I tell all of my friends to stay away from that *** and his junk furniture.
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2 comments
Anonymous
#40930

You know when I wrote this blog, I failed to mention that I was 7 months pregnant, with my husband out of state when this bed wall fell on top of me, and Bob nor his crew would help me or tell me how to remove the jagged broken glass from the bed wall

Anonymous
#40834

i had my coach for a year a so and all my seats on my coach are sinked in i think bobs furinture is cheap and the wood breaks very easyly

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#138154 Review #138154 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Loss
$3000
I bought a new matteress at Bob's Discount Furniture. The matteress was priced right and is comfortable. The bed frame however was a PIECE OF JUNK! The legs bent and broke off less than a month after I bought the thing. I called customer service and they sent a...
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5 comments
Anonymous
#537088

I bought one of Bob's bedroom sets 2yrs ago...to make a long story short, the wooden support beams broke off. I had the Goof Proof insurance but I was denied because the wooden beams underneath the bed are considered "unpolished" wood which is not covered under their insurance plan!! Please don't be a victim like me...spend the extra money and purchase quality furniture (You'll end up spending the extra money anyways) Bob's furniture and the Goof proof insurance is a Rip Off!!

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#137741 Review #137741 is a subjective opinion of poster.
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Bobs Discount Furniture Bed

Contact Bobs Discount Furniture Customer Service

Website:
www.mybobs.com
Mailing Address:
428 Tolland Tpke
Manchester, Connecticut 06042-1765
Phone:
(800) 569-1284
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