My husband and I had purchased furniture at Bob's in Springfield MA for a home we just bought. The set was made of a better quality then most of their items so we were pleased!
The kicker was our sales person told us to come back a week later to pay the purchase off so we could get the perks of tax free weekend! So we did just that!! We gave hime the info and he had wrote it up for us for when we returned! He knew we lived outside of MA and that we would need it after Sept!
When we returned he informed us there had been a glitch and because it was going to be delivered outside of MA they could not give us the tax free deal! I was pissed! With not alot of time to shop elsewhere we had no choice but to pay it off to find that we werent going to be able to recieve the set for over 51 days! He knew we lived in CT as we told him when we were purchasing the set!
It isn't like this is a special order set and we couldn't even get a pair of bar stools for over 1 month! We felt because he made the mistake they should honor it! They knew we were highly upset but did nothing to make the customer happy!
I did inform them that this will be the last time we purchase furniture at Bob's and it is too bad seeing we are furnishing an entire home.