Gross bed bug city | Bobs Discount Furniture in Goffstown, New Hampshire

1.0
Details
Saw dirty mattress brought back into store they did not wrap it or seal it first and used carts they use for new furniture gross went back into same area with there brand new stuff
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Review
#1649731 Review #1649731 is a subjective opinion of poster.
Product
Bobs Discount Furniture Mattress
Reason of review
Damaged or defective
My fiancé & I were on a low budget for a new bedroom set so we settled for bobs. It was a horrible idea. We had purchased the brook white furniture set for 999.00 & a black label gel mattress. My sales lady recommended me to get the goof proof bed protector for...
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1 comment
Bob
#622875

I'm sure we can have thee issues addresses for you. Please email your order info to BobCares@MyBobs.com and we'll be in touch. Thanks, Eric.

Review
#391249 Review #391249 is a subjective opinion of poster.
Product
Bobs Discount Furniture Mattress
Loss
$999

Bobs discount furniture cops out

We bought the Black label mattress from bobs 3 years ago and it started to sag and cause back pain for my husband and I. Bobs came out and said yes the mattress was defective. When I called customer service I was told it would not be replaced because it had stains on it. We PAID for the goof proof coverage. bobs said it was guardians responsibility. Guardian will not cover it because it's defective. Let's point fingers! Now I'm stuck with a piece of *** mattress with a known defect. I was told that the black label is now "new and improved" because they were being returned. I bought the black label and now I sleep on the couch. Bobs willingly took my money but won't stand by their product. Never again! I will bash bobs on every review site I can find!
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4 comments
Anonymous
#435738

cathytighe - its bobcares@mybobs.com NOT bobscares@mybobs.com

Anonymous
#429569

You bought a mattress from a place called "Bob's Discount" and you wonder why the mattress was less than perfect??????? :x :x :x

CathyTighe
#428523

Email address is not valid for bobscares. Big surprise!

Bob
#428505

Hi Cathy,

I'd love to get this taken care of properly for you. Please contact me at Bobcares@mybobs.com. Thanks, Eric

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Review
#296460 Review #296460 is a subjective opinion of poster.
Product
Bobs Discount Furniture Mattress
Loss
$1299
I had a rude awakening on Bob's Discount Furniture's warranty. My Pillow Top cover for the Bob-O-Pedic developed bunching (The tech measured over 3 inches of this bunching that ran across the mattress). He then called Customer Service and mentioned that the mattress...
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3 comments
Jesse
#289816

I have to say that this is extremely interesting. My wife is Swedish and she has been pushing for a tempur-pedic mattress for a long time; but the cost is so prohibitive that we were considering checking out alternatives.

It would be nice to hear of others who have bought this product and are satisfied, perhaps your experience was just an anomaly, although I think the service aspect may be a trend.

I am a believer in you get what you pay for, but that never excuses poor service. Thank you for taking the time to upload your experience.

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Review
#239170 Review #239170 is a subjective opinion of poster.
Product
Bobs Discount Furniture Mattress
Loss
$1299

Bobs discount furniture

Bobs Discount Furniture is everything you read about, thier furniture is cheap junk. Please dont waste your money and time. Check them outbefore you buy there because everything complaint you see is true... Bobs Discount Furniture is everything you read about, thier furniture is cheap junk. Please dont waste your money and time. Check them outbefore you buy there because everything complaint you see is true... Bobs Discount Furniture is everything you read about, thier furniture is cheap junk. Please dont waste your money and time. Check them outbefore you buy there because everything complaint you see is true... Bobs Discount Furniture is everything you read about, thier furniture is cheap junk. Please dont waste your money and time. Check them outbefore you buy there because everything complaint you see is true...
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Review
#221281 Review #221281 is a subjective opinion of poster.
Product
Bobs Discount Furniture Mattress
Loss
$1100

Bob's Discount 'Service' | Bobs Discount Furniture in Claremont, New Hampshire

Goof Proof my *** They delivered the wrong mattress twice now, still waiting for them to deliver the correct one 3 weeks later! Complete *** We ordered the pillow top DUAL mattress firm/plush. 1st time they showed up with a dual but it wasn't the pillow top. Next they showed up with a pillow top but just a plush, not the dual firm/plush. The driver called in to report it was wrong again and I could hear the guy on the other end say... "we sell a dual mattress like that"? Are you kidding me? Why is this place still in business if they can't even deliver a mattress? I'll never buy anything from them again. Customer service has been nothing but incompetant, snotty, just placate us and get us off the phone, they couldn't care less. Don't be fooled by their ads and low prices, the place is a joke.
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Review
#214804 Review #214804 is a subjective opinion of poster.
Product
Bobs Discount Furniture Mattress

Terrible customer service | Bobs Discount Furniture in Bristol, New Hampshire

We purchased a complete bedroom set, among other items, in June 2009. When the bedroom set was delivered they brought what appeared to be used mattress. We had to wait for the next delivery date to our area for that to arrive again. February 2010, a drawer broke apart in the bureau. We were told 16 weeks to get a replacement part(?). Now it is 5 months later and we are told they can't get the part, they will replace it with a new bureau. Delivery has now been pushed back twice. I also purchased the extended warranty, which means nothing.
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2 comments
Anonymous
#175185

wow! :(

Anonymous
#164364

Well Bob's came today with another damaged piece of furniture. Left it at my house and we have to take another day off, next week, and wait for delivery.

No one cares. Customer service people need another job.

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Review
#188856 Review #188856 is a subjective opinion of poster.
Product
Bobs Discount Furniture Mattress

Contact Bobs Discount Furniture Customer Service

Website:
www.mybobs.com
Mailing Address:
428 Tolland Tpke
Manchester, Connecticut 06042-1765
Phone:
(800) 569-1284
All Bobs Discount Furniture Contacts

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