This is not necessarily a question but a serious concern about the quality and cutomer service. The dinning room set my wife ordered before the holidays was a debacle!! First it took three attempts to receive an undamaged table.Â Secondly, after we finished entertaining during the holidays, the table was damaged with a guests watch or bracelet.Â We had Guardsman come and try to repair. His efforts although noteworthy, was to no avail. The hassle with customer services to try and have this now discontinued furniture replaced due to the poor quality was reprehensible. The only negotiation offered through your customer services department was to either have your technician come over and review what has already been historically established to be faulty, poor quality furniture and have him determine if it should be replaced; or to have me, the customer pay a 10% restocking fee and the difference of the newly selected furniture.Â Without much of a choice in this matter and the finally put an end to this ngihtmare, we opted to the later choice.
In closing, both the quality of your products and the sincere lack of concern for your customers has led me to question as to the true success of Bobs discount furniture.Â It is a true surprise to me how successful you've become with such sub-par services and product base.Â The "NO PHONY GIMMICKS, JUST PURE VALUE" slogan leaves a lot to be desired.Â Its all Gimmick Bob, absolutely no Value!!! thank you very much for losing a first and last time purchase at BOBS DISCOUNT FURNITURE!!!
Gimmicks + Poor quality-- Value= BOBS DISCOUNT FURNITURE
Product or Service Mentioned: Bobs Discount Furniture Furniture Set.
Monetary Loss: $799.