Ordered box spring and frame to be delivered by Friday delivery came with no wheels on frame and tried to get them to deliver it again they came up with a million excuses why they didn't or couldn't get it delivered before we needed it went around in a million reasons why they couldn't do as promised. Spoke with an alleged supervisor named Steve who was arrogant and condescending and wouldn't apologize for any of his rude obnoxious behavior...never buy a thing from them your better off building the furniture yourself. I have never seen such poor customer service and the worse was they had no desire to make it right.
Product or Service Mentioned: Bobs Discount Furniture Delivery Service.
Reason of review: Not as described/ advertised.
Monetary Loss: $350.
Preferred solution: Price reduction.
Bobs Discount Furniture Cons: Managers response to my concern, You cannot talk to a representivie, Ridiculously poor customer service or delivery service, Poor customer service.