350 Providence Hwy, Dedham, MA 02026, USA
Not resolved

I purchased a high-end bedroom set for myself and for my daughter as well. The top of the headboard of ours started to pealing after a few months.

Then my daughter's drawer got a crack a few weeks after. I called them and they said they will send someone to take a look. They have never sent anyone until I called them back a few months later. Then they started a new claiming process and after asking for some pictures they said those problems are not included in the basic warranty.

Well, I don't understand why it is not included since the top of the headboard is not touchable and the pealing was the result of poor quality.

Their stuffs look good but be aware of poor quality as well as bad customer support. I would never purchase anything from them.

Product or Service Mentioned: Bobs Discount Furniture Furniture Set.

Reason of review: Poor customer service.

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