Queens, New York
1 comment
Not resolved

I purchased a whole bedroom set and a recliner sofa from bob's furniture store.When purchasing, the salesman asked me to buy the 5 year goof proof warranty which will cover basically everything and if there is any problem that they will replace it for me so I did.

My sofa is peeling off badly, so bad that it is embarrassing to even keep it at home and the spring supporting the footrest broke twice within 4 years of use. I called for the service and I am told that they will fix the spring but I have to live with the terribly peeled sofa. A technician came over today and took pictures of it and sent them to the service center to a lady name Missy and told me that they will probably replace it since the peeling is so bad and unfixable. When the technician called the office and spoke to Missy and gave her all the details(the whole time they were on speaker phone) and Missy asked to speak to me and told me that the peeling isn't covered unless there is a punctured hole all the way through the sofa done by accident.

The only way to do that is to stab it with a knife! So basically, Bob's furniture is making it impossible to get covered by the Goof Proof Warranty intentionally. What a way to make money by selling useless warranty to their customers. Terrible service and quality of goods.

I am attaching 2 pictures and they are only partial to the whole peeling which is ridiculously bad.If I need to show all I will have to upload at least 6 pictures but even with these 2, it shows very well the quality of the sofa.

I didn't like: Product quality and useless warranty.

Review #866149 is a subjective opinion of a user.

1.8
Style and Design
Customer service
Value for money
Warranty
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Website
Staff
Delivery Service
Reliability
Product or Service Quality
Price Affordability
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss bad quality and warranty issue / $800
Preferred solution Let the company propose a solution

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calvin69
#1173578
I forgot to mention my email to be contacted and other problems. Other than the sofa I stated that I have purchased a whole bedroom set as well. The chest in our bedroom became bumpy and peeled as well just by using humidifier for 3 days. Truly disappointed not only at the warranty service but also the lousy quality of Bob's Furniture products. JYK690928@aol.com

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