I purchased a sofa and love seat from Bobs I didnt have it long it started to fall apart. I bought the goof proof warranty.
I called Bobs customer service to come look at it, they told there was nothing they could do about it. My wife went back to the store to complain. The manager told her to pick out something else and they would give us store credit. We got a different new love seat and sofa no extra charge.
I had a few repairs done and had no problem customer service or repairs. I guess I am very lucky.
After reading all the negative reviews I hope that I dont have anymore problems. so far my wife and I are happy.
Product or Service Mentioned: Bobs Discount Furniture Customer Care.
Reason of review: Good customer service.