Received a piece of bedroom furniture that was damaged we did not see the damage until the day after delivery. Contacted customer service explained the issue, they had a replacement piece delivered in 7 days.
The delivery personnel were polite and apologetic, they stripped away the box on the new chest while it was outside in the sunlight and requested we inspect the piece prior to moving inside. Customer service was top shelf professional.
I am vey pleased with the service, sales and delivery personnel. I been buying at Bobs for 3consecutive years and have plans for more purchases in the in the next 2.
Product or Service Mentioned: Bobs Discount Furniture Delivery Service.
Reason of review: Good customer service.
Bobs Discount Furniture Pros: Furniture.