Ulysses Gql

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Verified Reviewer
| map-marker Baltimore, Maryland

COMPLAINT

My furniture wasnt delivered! There was a lot of lunacy, that is included in this equation! The driver lied about calling when he returned! I would like my furniture free of cost! Please call for complete information. This portal does not allow me to explain in details. Thank you. Marion Woolery c/o Vilma Woolery 240-543-****
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Lawrence J Ckz

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Verified Reviewer
| map-marker Scarborough, Maine

Horrible rude customer service even the manager bad billing *** cheap product overpriced

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Bobs Discount Furniture - Horrible rude customer service even the manager bad billing *** cheap...

Me and my partner bought this sofa sleeper and about almost $9,000 in Furniture starting out in our new home here in Maine as you can see the cushions only after 2 months are already wrinkling deforming and Mark has flipped the cushions several times and they are crap very cheap *** Furniture not even comfortable in fact The Rocker swivel recliner we bought doesn't even fit my back there's no lumbar support at all very uncomfortable I tried to call them at the store after having it only maybe 3 weeks Sat on it only two times and they said they wouldn't even take it back they are monsters there on top of that they were trying to charge us for two fireplace Entertainment Centers that were not even supposed to be on there our bill never were delivered THEY WERE SUPPOSED TO BE CANCELED we told them we didn't want to wait 6 weeks we went to Big Lots and got our Own entertainment center fireplace on the spot Bobs they tried to charge us for two of those they also tried to charge this for the chase Lounge that went with the sofa which we didn't want because we chose to get the Ottoman storage footstool Furniture instead but they charges for that kit when we didn't even want the chase Lounge part of this sofa sleeper we actually upgraded and but they tried to charge us for something we never got then they tried to charge us for another power recliner that we never got a SEPERATE 2ND BILL of $738 I guess for a chair that we never got and it was supposed to been canceled then they tried to charge us for a pair of lamps that we never agreed to exchange for all was wrong with it was a switch was missing and I wasn't going to drive 2 hour drive to the store spend $80 in gas for a little switch that Twist on the lamps I asked them nicely just to send me a switch and I would be happy they threw a fit over that they were rude and nasty nobody could ever straighten the bill out there they acted stupid and all we wanted to do is pay our full balance off cuz it made my credit go down when they ran my credit for that stupid Wells Fargo credit line which I didn't even know they were going to do by the way there's such *** ups they also sent the first bill to my old address in Oregon when they delivered the furniture the two drivers couldn't even speak English were weird foreigners and Reckless and scratched our doors and they strip the screws as they were assembling the furniture in the house and they didn't clean up their mess to our New house we just bought in the state of Maine and I told him that's where our new house was NEW BILLING ADDRESS what the *** salesman sent it to are old Oregon address instead and got the bill lost and the payment late can they get any more stupider than that?

me and my partner had a horrible experience at Bob's Discount Furniture in Scarborough Maine they kept changing our bill charging us for stuff we never even ordered and customer service was absolutely horrible including the general manager Jese at the store was a complete *** .

Our family just went through a tragedy of a shooting grieving horribly she knew this Paul the manager at the Bangor store informed her what are situation was and she was rude and nasty to us anyway as soon as we stepped in the door she passed us off when we were specifically referred to her by another store manager Paul of Bangor Maine she was a complete *** very unprofessional uncaring unsympathetic that our family member was just murdered in the Lewiston Maine shootings we needed help to get into our house we already started the process CLOSING on house by Nov 16 before that even happened and she was just a nasty little ***

Since they couldn't get it the bill right over the phone we actually drove 2 hours just yesterday New Year's Eve to see her in person to try to get the bill straightened out she tried to avoid me when she seen me walk in the door she was talking about me to another sales rep when I approached her and she was rude right off the bat even though I was kind Pleasant professional to her she was a complete *** when I asked for a corrected bill she says oh we're too busy we can't help you with that well reluctantly she sat down with me and she was snotty to me the whole conversation then Mark walked in and she started going off on me and him and he put her in her place and then she told him he had to leave then she did it to me too and I called her out front of the entire store to everybody shopping there what a rude little *** she is how rotten the staff is they overcharging everybody and I said the furniture is crap too I screamed that you should go shop somewhere else as I was walking out the door I seen two customers just outside the front door and they said they had a horrible experience with the staff there too and how rude they were but I gave that little *** manager a piece of my mind before I left the store what a little *** you can't run a company like that you can't run a business like that and you have to sell a good product especially if you have that much inventory and that much staff your reputation is on the line and they blew it and I would never ever ever ever buy another product from Bob's Furniture again in fact it's garbage I would have been happy to get used quality American made furniture from a thrift store or an antique shop then deal with their crap and by the way a lot of their Furniture is just uncomfortable and ugly and cheep products OVERPRICED JUNKShockedShockedAngryHORRIBLE STAFF,CRAP PRODUCT,OVERPRICED JUNK

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Loss:
$9000
Pros:
  • Large selection showroom
Cons:
  • Worst staffed poor product overpriced

Preferred solution: Full refund

User's recommendation: Run away from the store don't even shop there

Aaron D Rgt

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Verified Reviewer
| map-marker Greenfield, Wisconsin

The Bob-o-Pedic / Catnapper scam

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Bobs Discount Furniture - The Bob-o-Pedic / Catnapper scam
Bobs Discount Furniture - The Bob-o-Pedic / Catnapper scam - Image 2

We purchased a Bob-o-Pedic last June. It broke within the first 2 uses.

At first they were great about it.

We received a replacement quickly.

BUT DON'T BE FOOLED.

This was no Bob-o-Pedic, it was instead a Catnapper. The main problem with this is that Bob's doesn't manufacture a Catnapper.

The other issues are it is cheaply manufactured and smaller than the Bob-o-Pedic recliner. It is shorter and more narrow.

They apologized and scheduled a new delivery.

When it arrived, it was the same exact chair, in the same broken box. CATNAPPER!

This happened 6 more times.

I was promised by their Headquarters multiple times that the chair would be located my multiple managers, inspected, etc... Clearly that was not done. Not one single time.

Now they have refused to respond to me at all. I am stuck with a broken Catnapper.

Bob's will not repair or replace Catnappers even though a warranty was paid for because it is not their product.

It is a complete scam.

Once they stopped contacting us, we did some research. They are still actively selling the Bob-o-Pedic recliner on their website as well as in store.

Seeing that we immediately took to the reviews, and there it was. From February of last year, someone had the same problem. We purchased our chair in June.

This means they were well aware of the issue.

How can they continue to sell a chair they don't manufacture and can't find a single one of.

The worst part is, the employee we worked with closest knew of my upcoming back procedures and lied to me repeatedly about receiving the correct chair. I have gone through excruciating pain being stuck in a broken, and incorrect recliner.

My wife has lost several days of work because of this. Countless hours on the phone. Hours of emails back and forth, etc...

and we have absolutely nothing to show for it but a broken Catnapper and a dry inbox and they are no longer reaching out via phone. We're no longer worth their time apparently.

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Preferred solution: Delivery of Bob-o-Pedic chair, guarantee it is under warranty, compensation for lost time and horrible service

User's recommendation: Do not purchase from Bob's. Don't even consider it. It's cheap, it's fake, and their customer service is completely dishonest and unreliable. A truly painful experience.

Daqueen P

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Verified Buyer
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Verified Reviewer
| map-marker Yonkers, New York

Toni is a liar

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Bobs Discount Furniture - Toni is a liar
Original review Apr 15, 2024
I went in to look for furniture and seen this beautiful set, this lady name Toni, asked me if I needed any help and I told her yes, this set caught my eyes and if she had it in King size and she told me yes and I told her I wanted it but Id like it delivered to New Jersey for April 19th and she lied told me how I would get my delivery for Friday which is my move in date April 19th and she lied and online said delivery for the 26th of April, I tried calling back and she lied again and she said I cant cancel cause I left the store.
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Loss:
$3464

Preferred solution: Full refund

Jackie O Naq

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Verified Reviewer
| map-marker Racine, Wisconsin

Poor quality furniture not worth the price

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I tried to report a huge stain on my table, and it kept getting denied, I didn't understand why. After being transferred and speaking to multiple people after a week, I finally got an answer as to why the claim didn't go through.

Apparently when I filed a claim for a broken chair I mentioned some minor stains, and they entered that in the report, but I was never compensated for it. Not only was I never compensated for it, I was never told I had to purchase another goof proof plan within 30 days of that filed claim. So now I'm stuck with a stained up table and two broken chairs. And I haven't had them for a full year.

The quality of the furniture is poor, my son, my husband, and I were hurt just sitting on one of the chairs. They are very flimsy and break easily. I will never purchase another item from this company again.

I will take my business elsewhere not just for the poor quality of the furniture but the negligence and lack of communication between customer service and customers. And just to clarify to all you negative Nancy's we are not overweight I'm 5' and weigh 130 lbs with clothes in so my weight is not a factory the furniture is horribly made.

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Loss:
$800

Preferred solution: Full refund

User's recommendation: Do Not Purchase furniture from Bob's

Ira G Bgd

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Verified Reviewer

New furniture breaking already

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Bobs Discount Furniture - New furniture breaking already
Called customer service Was referred to warranty company Put in service request No call back My furniture iis a month old
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Preferred solution: Replace one or two pieces of my sectional

User's recommendation: Bobs gives poor service

Kellie M Txy

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Verified Reviewer
| map-marker Delta, Michigan

Their goof proof policy is a total scam. AVOID IT!!!!!!

Bobs Discount Furniture - Their goof proof policy is a total scam. AVOID IT!!!!!!
Bobs Discount Furniture - Their goof proof policy is a total scam. AVOID IT!!!!!! - Image 2
Accidentally broke a zipper on a cushion, and the response to my claim is they only cover accidental incidents. What??? I tried to contact them, all I get is the result is final. Ok nice, if you have a problem in your first year theres no problem. Save your money and skip this option!
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Loss:
$60
Pros:
  • Cost selection employees at the store are great
Cons:
  • Adding the extra goof proof policy is a scam

Preferred solution: Full refund

Andre P Mch

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Verified Reviewer
| map-marker Ontario, California

Horrible Customer Service & Reliability

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Bobs Furniture

I would not buy a pack of gum from Bobs Furniture in the Inland Empire. The Store

Manager Eva has the worst customer service and follow-through of any manager that I have ever seen and I was in retail forty-five years in upper management.

I purchased a rug, recliner and protection plan and only took the rug from the store.

The very next day I returned the rug and cancelled the order. However, I was still charged for everything because the person in customer service (Ana) didn't know what she was doing.

Two days later on a Friday I went and talk to the Store Manager Eva and she could not correct the issue and since it was Friday she would have to contact corporate on Monday and would give me a call on Monday. She never called so on Tuesday I went to the store to see her and she was on a conference call and could not see me.

I tried contacting her several times and she never returned my call. I finally had to get in touch with Wells Fargo who Bobs uses for store accounts and they said she hadn't returned their calls either.

So I contacted Bob's Furniture Corporate Office and after a month it was finally taken care of and I got my refund after it reduced my credit score. If she had only taken care of it like she promised Wells Fargo Corporate, Bob's Furniture Corporate and my credit score would not have been involved or an issue!

>(Note: Wells Fargo tried their best to resolve the issue)

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Cons:
  • Horrible customer service

Preferred solution: Nothing

User's recommendation: Stay away from Bobs Furniture in the Inland Empire

Linzie Crf
map-marker Albany, Georgia

Because my glamour tv console I just recently received not working the lights

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Bobs Discount Furniture - Because my glamour tv console I just recently received not working the...
The lights not change the color only one color green is the only color stay on the tv stand I just received from the delivery this Wednesday morning
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User's recommendation: Don’t change the colors

Anonymous
map-marker Queens, New York

Bed makes so much noise and they aren’t responsive !!!!

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Ive had my bed with them for around 2 years and then we has been making noises for the majority of the time! Ive been trying to reach someone because I also purchased insurance as well and Ive had no luck for better part of year. A complete waste of money and time I absolutely do not recommend them at all!!
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Sabrina C Eur

Damage and Horrible customer service

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Horrible customer service been waiting for replacement dresser since nov 27! I asked for credit or something for my suffering and No one Ramon or Vivian NOT doing there jobs!!

I paid for my bedroom set nov 11 it's Dec 9th and still getting the run around. Delivery drivers damaged the dresser .I'm requesting full refund of the delivery and I want the new dresser was promised delivery dec 8th..and no one came! When you call to talk to manager I'm told they will call bank because they are with customers.. Well what am I ?

You's got my $$ and my dresser that was damaged still not replaced!!

I suggest go to Raymour & Flanigam for better set ice..Bobs just stole my $$ and still had t replaced my dressers I called again Friday was told Vivian would call me back , ML CALL was ever heard from them. Ramon the supervisor I spoke to.om Tuesday night, still had t called me back

Horrible customer serviceNEVER delivery customer service is horrible

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Loss:
$200

Preferred solution: Price reduction

John C Zec

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Verified Reviewer
| map-marker New London, Connecticut

Couch needs to be cleaned had a stain

I have a stain on couch I have the warranty that I paid when I bought the couch plz call me 860912****
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Anonymous
map-marker Brownsburg, Indiana

My wife has been getting the run around since Nov 4 about a couch repair. Couch has not been repaired. Technician came out, inspected and sent report to order parts.

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There has been no follow-up from Bob's or the 3rd Party Team. This is very disappointing and doesn't fit the category of Good Customer Service. Any company that does not stand behind its services, is not a company for the customer or community. However, they will surely go the extra mile to get the financing approved or ring a transaction. Really sad.
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User's recommendation: Do not buy from Bob's because they don't stand behind their warranty

Anonymous
map-marker Plainville, Connecticut

Damaged furniture & lies

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My first delivery- everything was damaged

2nd delivery - only 1 item exchanged because the "new" item was again damaged. Promised they would hand check by opening boxes at the warehouse before delivering another damaged table but I was lied to because on the 3rd attempt it was damaged upon opening the box right off the truck.

Even the delivery men were shocked. So customer service wanted me to try again after I was lied to and said I don't want it and now have to wait almost a week for them to take back the damaged table that has been sitting here for 2 weeks. Oh as well as being credited which will be another 2weeks after pick up.

Extremely disappointed in what this company has become. I do not recommend at all.

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User's recommendation: Stay away

Tedd Ttz
map-marker Oak Creek, Wisconsin

Electric motor stopped working on my sofa

The service tech stopped by, I identified that the motor for the recliner needed to be replaced. I found that the motor was not available from the warehouse so I found the motor was available on Amazon purchased from Amazon and I installed this motor by myself.
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User's recommendation: Use Amazon for the parts.

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Adonis R Acc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

A call to claim a warranty on a mattress cover

Bobs Discount Furniture - A call to claim a warranty on a mattress cover
Bobs Discount Furniture - A call to claim a warranty on a mattress cover - Image 2
Bobs Discount Furniture - A call to claim a warranty on a mattress cover - Image 3
Bobs Discount Furniture - A call to claim a warranty on a mattress cover - Image 4
I called Bobs store to claim some damage on the cover and they collected all the information and then they told me to call a different department. The other department didnt solve the problem either, they asked Me bunch of questions and they told me that they would call me and I been waiting for more than 2 weeks
View full review
Loss:
$80
Pros:
  • Lot of hope when a customer enter the store
Cons:
  • Need to solve customers problem

Preferred solution: Replacement of product

User's recommendation: Please don’t buy at Bob’s if you don’t wan to loose your money.

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