Delivery was expected this morning, Breakfast with Bob. Delivery was expected 6:30 AM to 9:30 AM. I called customer service they said that they were there at around 8 o’clock however they never rang the doorbell. Both my parents are on hospice care and they have no...Read more
I just purchased a new bedroom set from Bob’s furniture. The boxspring or foundation as they call it would not fit up my staircase. So we had to get a split foundation . While they were the here I spoke to the 800 number and was advised that they would deliver a split...Read more
Bobs Discount Furniture - Poor quality/ poor customer service
Greyson accent chairs are14 months old, fabric wearing poorly, fuzz balls all over seat,arms, and back. Bob's DID NOT stand behind his furniture. Told there is nothing they could do about it. Inferior quality fabric, and poor customer service.
I paid the the warranty when I bought my couches, and what a waste of money! After less the five years of owning my couches I started to fill the springs I’m the cushions. I was still under warranty and called bobs stating the problem with the springs, and they told me...Read more
Went to Bob's in Woodbridge Broad dining table and a coffee table and 2 end tables. That was in February the end tables we're set up wrong the base of the coffee table was broken, known it is May and I'm still waiting for them to get my order correct. They came today...Read more
Furniture quality is TERRIBLE!!! My wife and I purchased the electronic reclining sofa in August 2017 and let me tell you it is garbage! I called for repair in the BEGINNING of February. The technician came out and BOTH reclining mechanisms were completely bent and...Read more
Bobs Discount Furniture - Couch under 2 yrs old slanted to one side.
Yes. I was told that manufacturer warranty is only 1 yr. not normal wear and tear. I have other couches in my home that are still as good as new and are over 10 yrs old. I was told the furniture is made in China and there's no way to contact the manufacturer. They could come try and fix it but it's 85.00 just for them to come look and they aren't guaranteeing that they will repair it.
I have had more issues with this company than any other in my lifetime. Their customer service sucks. Their furniture is terrible quality. The deliver company ruined my existing furniture and it took over 100 phone calls and months to get it resolved (and not even to...Read more
My Mom and myself have purchased furniture from Mybobs discount furniture such as couches, bed frame and table and chairs and to be honest their quality of furniture is not the best quality. Looks are deceiving, the furniture wears out rather rapid and does last years...Read more
ONLINE ORDERING -- DON'T DO IT!!! Is all I can say. Twice I ordered furniture only to have it canceled. The second time it was canceled, it was less than 24 hours prior to delivery. I had all the furniture removed from my 80 year old mother's house in preparation for...Read more
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