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So we bought a leather sofa from Bob's and of course we bought the goof proof warranty since they pushed it so hard. 4 years of minimal use later, and we suddenly notice that the "leather" on the sofa is flaking away. And I don't mean the usual weathering that...
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Anonymous
N Morris

i bought furniture from the just a year old and it is doing the same thing SO disappointed in Bob's. As a single mom i spent a lot on this and it sucks! was going to go back t...

Anonymous
Christina

I bought a black leather sectional in 05 and now 3 years later it’s flaming and peeling, called Bob’s about the goof proof and emailed them pictures upon their request and the...

#254128
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I have been a Bob's customer for several years and have spent nearly $10,000 furnishing my homes. I have almost always purchased the goof proof plan for peace of mind. One time I had to call them up and file a claim on a dresser I bought because it got scratched,...
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Anonymous
Oneavenged

I called them to have a USB port replaced in a love seat I had for 2 months they said they will send the part to me in less than a week. and once I get it call back to schedul...

Anonymous
brianfromNJ

thanks! i just was going to purchase a whole living room set because my dog ate half of my older couch. now i will not because i need an insurance plan that will cover dog dam...

My BobOPedic is great to sleep on, in fact it is the most comfortable bed I've ever had...However.....it is now almost 5 years old and the corners are starting to become rounded....not a big deal except that the fitted sheet pulls off EVERY SINGLE NIGHT. One of us ends...
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Anonymous
Anonymous

Nope & I'm sorry to say I was looking to YOU for answers. We bought TWO memory foam mattresses from Bob's & are sick & tired of sleeping on the mattress covers because THERE I...

Anonymous
Anonymous

The Mattress has a 20 year NON-prorated warranty. Have you called their customer service dept?

3.6
New Hartford, Connecticut
#538915
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Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
My 15 year warranty with Bob's Furniture will not cover MOLD, Black mold growing deep inside and in a huge area of the bottom of mattress under the rubber zipper off mattress encasement. I was cleaning bedding and moving the mattress upward to lean against wall. There...
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Anonymous
Annonymous

Can I ask whatever happened with this? Just found mold on the bottom side of my 4 year old mattress when trying to flip it... even in my “good proof” protector it was soaked a...

3.5
I liked
  • Salesperson
I didn't like
  • Denial of replacement matress
  • Defective materials that cause mold to grow in memory foam
#1091386
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I purchased the movie theater living room set almost 4 years ago. Within 2.5 years, it started to peel terribly. The ottoman, the recliners and the middle section. Not to mention, one of my recliners stopped working a year in when barely used. Keep in mind, it is only...
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Anonymous
Disappointed customer

I had the same problem. I had to throw the recliner away. A waste of money.

Anonymous
lizziec

I too purchased "bonded leather" as the commercial stated real leather everywhere you sit. Not even close to telling the truth. it appears to be some sort of plasticky or viny...

3.1
I liked
  • Customer service the first time i purchased my living room set
  • Layout of the store
  • Friendly staff
I didn't like
  • Fact that furniture started peeling way too soon
#1311642
Reply to reviews
Bobs Discount Furniture - First experience and last experience
Just wanna give a heads up to anyone who might want to spend their hard earned money on Bob's Discount Furniture. My suggestion, unfortunately is to go somewhere else. I recently found a great apartment and decided I wanted to get all new furniture. I walked into Bob's...
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1.0
#1298062
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Bobs Discount Furniture - Will Never Purchase Bob’s discount furniture again.
A few days ago I was vacuuming my sectional which is less than a year old. While doing so the vacuum cleaner caught onto a small pull in the couch causing it to suck out the pull and thread. It created about a two inch pull and small hole. After being a happy customer...
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1.0
#1301807
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Had pretty good experience with the sales staff (only reason for the 2nd star), but Bob's customer service is absolutely terrible. I have had my power reclining sofa for barely over a year and it stopped reclining. Called customer service, they will send someone out in...
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2.1
I liked
  • Salesperson
I didn't like
  • Customer service
  • Furniture quality
  • Everything except sales person
#1278513
Reply to reviews
Bobs Discount Furniture - The Worse Furniture Experience EVER!!!!!!!!!!!!!!!!!!!
Bobs Discount Furniture - The Worse Furniture Experience EVER!!!!!!!!!!!!!!!!!!!
Bobs Discount Furniture - The Worse Furniture Experience EVER!!!!!!!!!!!!!!!!!!!
Bobs Discount Furniture - The Worse Furniture Experience EVER!!!!!!!!!!!!!!!!!!!
I just wanted to say that I am currently dealing with the same thing. My mother purchased two bonded leather sofas from Bob's in 2014. The sofas were barely used, but the leather started pealing away. I contacted the Bob's recently and they had the audacity to offer us...
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Anonymous
William

This doesn't qualify for a class action suit.You've got nothing in writing and you didn't tell us how old it is.A recall should be easy to verify.Any further communication mus...

1.0
I didn't like
  • This products sold and customer service is horrible
#1173136
Reply to reviews

Contact Bobs Discount Furniture

Mailing Address:
Bobs Discount Furniture, LLC
428 Tolland Tpke
Manchester, Connecticut 06042-1765
Phone:
(800) 569-1284
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Bobs Discount Furniture - Will never shop again

Bobs Discount Furniture - Will never shop again
Bobs Discount Furniture - Will never shop again
Bobs Discount Furniture - Will never shop again
Bobs Discount Furniture - Will never shop again
Bobs Discount Furniture - Will never shop again
Bobs Discount Furniture - Will never shop again
Bobs Discount Furniture - Will never shop again
Bobs Discount Furniture - Will never shop again
Bobs Discount Furniture - Will never shop again
I brought a sofa from bob, eight month later it fell apart, I call and they send a tech who was only at my house for 5 minutes, and was told I will get a call two day later and no one did. I call a week later and they told me that the tech said the sofa was in great condition. Your be the judge of it, here are pics of what they consider great condition.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1129853
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