filters
State:
Show
City:
Show
Product:
Show
So we bought a leather sofa from Bob's and of course we bought the goof proof warranty since they pushed it so hard. 4 years of minimal use later, and we suddenly notice that the "leather" on the sofa is flaking away. And I don't mean the usual weathering that...
View full review
72 comments
Anonymous
#1774326

I had a red couch that did the same thing now after 4 years and I am seeing how many people this has happened to DO NOT BUT LEATHER FORM BOBS!!!!!!!!!!!!!!!!!!!!

View more comments
Review
#254128 Review #254128 is a subjective opinion of poster.
Product
Bobs Discount Furniture Cushion
I have been a Bob's customer for several years and have spent nearly $10,000 furnishing my homes. I have almost always purchased the goof proof plan for peace of mind. One time I had to call them up and file a claim on a dresser I bought because it got scratched,...
View full review
75 comments
Anonymous
#1744001

The same happened with me. I have been a regular customer of Bobs furniture.

We have a 2 year old and accidentally my coffee got spilled when my little one jumped on me. Since the leather came out,I called them for repair but they refused and were rude. They trick customers and nothing else. Never ever gonna buy from them.

Words of mouth spreads like fire . Spread the word

View more comments
Review
#260564 Review #260564 is a subjective opinion of poster.
Service
Bobs Discount Furniture Customer Care
Bobs Discount Furniture - Awful bad upset
Bobs Discount Furniture - Awful bad upset
Bobs Discount Furniture - Awful bad upset
Bobs Discount Furniture - Awful bad upset
Bobs Discount Furniture - Awful bad upset
Bobs Discount Furniture - Awful bad upset
Bobs Discount Furniture - Awful bad upset
Bobs Discount Furniture - Awful bad upset
Bobs Discount Furniture - Awful bad upset
Bobs Discount Furniture - Awful bad upset
To whom ever will help me, I am sending you pictures of the way some of the damage happened at my house. This has been on going since beginning of July. You are not aware of my situation but my husband has Alzheimer’s n dementia n the start of Parkinson’s. This is the...
View full review
Review
#1679723 Review #1679723 is a subjective opinion of poster.
Bobs Discount Furniture - Awful bad upset
Bobs Discount Furniture - Awful bad upset
Bobs Discount Furniture - Awful bad upset
Bobs Discount Furniture - Awful bad upset
Bobs Discount Furniture - Awful bad upset
Bobs Discount Furniture - Awful bad upset
Bobs Discount Furniture - Awful bad upset
Bobs Discount Furniture - Awful bad upset
Bobs Discount Furniture - Awful bad upset
To whom ever will help me, I am sending you pictures of the way some of the damage happened at my house. This has been on going since beginning of July. You are not aware of my situation but my husband has Alzheimer’s n dementia n the start of Parkinson’s. This is the...
View full review
Review
#1679686 Review #1679686 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$5000
Preferred solution
Fix the damage in my house and give me back all my money. I will go somewhere else.
Tags
  • Bad Customer Care

Bobs Discount Furniture in Wilkes-Barre Township, Pennsylvania - They suck at customer service

Bobs Discount Furniture - They suck at customer service
Bobs Discount Furniture - They suck at customer service
Bobs Discount Furniture - They suck at customer service
Bobs Discount Furniture - They suck at customer service
Bobs Discount Furniture - They suck at customer service
Bobs Discount Furniture - They suck at customer service
Only 1 person sat on this sofa & no cats in the house..I didn't purchase the warranty (without this there is a usage rental fee)..unreal after spending $1000.00 on this sofa.. they will allow $264.00 toward a new item + a delivery fee & taxes.I live on SS so money is tight.After days of going back & forth I'm done with them.I'll use my credit for something cheap..I've never ever seen such terrible service ..their idiots & cheap to boot
View full review
Review
#1684483 Review #1684483 is a subjective opinion of poster.
Product
Bobs Discount Furniture Mercury Fabric Sofa
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Replace the sofa
1.0
Details
I have had a bad experience with Bob and their goof proof plan which seems to be useless. I have contacted 3 attorneys about starting a class action suit against Bobs. If anyone is interested in joining such a suit- no cost to you the lawyer files and you can be part...
View full review
112 comments
Anonymous
#1773601

I just bought 8 furniture set a few months ago, $1,700. The manager pretty much scared me into buying the goof proof, pretty much said it covered everything under the sun.

After researching last night I knew when I filed my claim they were going to find a reason to deny it, and they did just that. Its a huge scam.

View more comments
Review
#780310 Review #780310 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Cons
  • Goof proof that was not made good on
Reason of review
Warranty issue

Bobs Discount Furniture in Bridgeport, Connecticut - Fraudulent leather

1.5
Details
Bobs Discount Furniture - Fraudulent leather
Bobs Discount Furniture - Fraudulent leather
Bobs Discount Furniture - Fraudulent leather
Bobs Discount Furniture - Fraudulent leather
Bobs Discount Furniture - Fraudulent leather
Bobs Discount Furniture - Fraudulent leather
I purchased a leather sofa???and love seat. My sofa is 3 1/2 years old and barely sat on as much as my love seat and suddenly my sofa starts to peal in various places. I spoke to customer service and he claims my warranty was out and suddenly found it. Tells me to send pics and they will get back to me, I submitted pics 3 times and never a reply after 3 weeks. I called and was told they only cover the leather for one year and there is nothing they can do. It’s clearly a manufactured problem that only one sofa is doing this. I have two bosses who brought the same sofas for there waiting area and nothing like this has occurred. ***
View full review
Review
#1485218 Review #1485218 is a subjective opinion of poster.

Bobs Discount Furniture in Orland, Illinois - Poor quality

Bobs Discount Furniture - Poor quality
Bobs Discount Furniture - Poor quality
Bobs Discount Furniture - Poor quality
Bobs Discount Furniture - Poor quality
Bobs Discount Furniture - Poor quality
King bed was too big for standard king mattress. Bob did not considered the issue a defect. Gave me 20% off and washed it hands. I had to fix the problem on my own.
View full review
Review
#1686410 Review #1686410 is a subjective opinion of poster.
Product
Bobs Discount Furniture Bed
Reason of review
Damaged or defective
Loss
$475
Preferred solution
Take back the bed
1.7
Details
Bobs Discount Furniture - Telling anyone who will listen to never buy from here!
Bobs Discount Furniture - Telling anyone who will listen to never buy from here!
Bobs Discount Furniture - Telling anyone who will listen to never buy from here!
Bobs Discount Furniture - Telling anyone who will listen to never buy from here!
I'm on my 3rd couch and 2nd power recliner. I am beyond disappointed and quite frankly outraged by the lack of quality and customer service provided by this company. The service technicians and delivery guys have always been wonderful, but that's where the satisfaction...
View full review
Review
#1522417 Review #1522417 is a subjective opinion of poster.
Product
Bobs Discount Furniture Recliner

Contact Bobs Discount Furniture Customer Service

Mailing Address:
Bobs Discount Furniture, LLC
428 Tolland Tpke
Manchester, Connecticut 06042-1765
Phone:
(800) 569-1284
All Bobs Discount Furniture Contacts

Bobs Discount Furniture Products and Services Reviews

Compare Bobs Discount Furniture to

Ashley Furniture
Ashley Furniture
2727 reviews
1.8
Compare

Bobs Discount Furniture in Pittston, Pennsylvania - Rip Off

Bobs Discount Furniture - Rip Off
Bobs Discount Furniture - Rip Off
Bobs Discount Furniture - Rip Off
Bobs Discount Furniture - Rip Off
I bought a red leather sofa & didn't take the warranty (I take out a warranty for a car not a sofa) so they charged me a 75% usage fee or rental for the time I had it even though I paid for it.Their offer of $264.00 for replacement sucks..add onto that a delivery fee & tax it leaves me with a $115.00 out of pocket expense..as a senior who lives on a tight budget..they should be ashamed of themselves..rip off artists..do the math..the refund is $184.00..I can't even buy a futon for that..
View full review
Review
#1685957 Review #1685957 is a subjective opinion of poster.