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So we bought a leather sofa from Bob's and of course we bought the goof proof warranty since they pushed it so hard. 4 years of minimal use later, and we suddenly notice that the "leather" on the sofa is flaking away. And I don't mean the usual weathering that...
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Anonymous
Christina

I bought a black leather sectional in 05 and now 3 years later it’s flaming and peeling, called Bob’s about the goof proof and emailed them pictures upon their request and the...

Anonymous
Anonymous

Wow! I had the same exact experience with a Bob's sofa. I will never buy anything from them ever and I will be sharing the story with anybody I know thinking of buying furnitu...

#254128
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I have been a Bob's customer for several years and have spent nearly $10,000 furnishing my homes. I have almost always purchased the goof proof plan for peace of mind. One time I had to call them up and file a claim on a dresser I bought because it got scratched,...
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Anonymous
Ro

I understand your frustration, they denied my claim for my twins bunk bed, the hardware broke and the bed is unstable, they asked what caused it to break, but I honestly didn'...

Anonymous
Anonymous

I bought a Libra II sectional less than 2yrs old. The other night while watching a movie I heard a crackling sound and then I felt the sofa sink a few inches. Turns out the fr...

My BobOPedic is great to sleep on, in fact it is the most comfortable bed I've ever had...However.....it is now almost 5 years old and the corners are starting to become rounded....not a big deal except that the fitted sheet pulls off EVERY SINGLE NIGHT. One of us ends...
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Anonymous
Anonymous

Nope & I'm sorry to say I was looking to YOU for answers. We bought TWO memory foam mattresses from Bob's & are sick & tired of sleeping on the mattress covers because THERE I...

Anonymous
Anonymous

The Mattress has a 20 year NON-prorated warranty. Have you called their customer service dept?

3.6
New Hartford, Connecticut
#538915
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Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
My 15 year warranty with Bob's Furniture will not cover MOLD, Black mold growing deep inside and in a huge area of the bottom of mattress under the rubber zipper off mattress encasement. I was cleaning bedding and moving the mattress upward to lean against wall. There...
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Anonymous
Annonymous

Can I ask whatever happened with this? Just found mold on the bottom side of my 4 year old mattress when trying to flip it... even in my “good proof” protector it was soaked a...

3.5
I liked
  • Salesperson
I didn't like
  • Defective materials that cause mold to grow in memory foam
  • Denial of replacement matress
#1091386
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Bobs Discount Furniture - Will never shop again

Bobs Discount Furniture - Will never shop again
Bobs Discount Furniture - Will never shop again
Bobs Discount Furniture - Will never shop again
Bobs Discount Furniture - Will never shop again
Bobs Discount Furniture - Will never shop again
Bobs Discount Furniture - Will never shop again
Bobs Discount Furniture - Will never shop again
Bobs Discount Furniture - Will never shop again
Bobs Discount Furniture - Will never shop again
I brought a sofa from bob, eight month later it fell apart, I call and they send a tech who was only at my house for 5 minutes, and was told I will get a call two day later and no one did. I call a week later and they told me that the tech said the sofa was in great condition. Your be the judge of it, here are pics of what they consider great condition.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1129853
Reply to reviews
Bobs Discount Furniture - The Worse Furniture Experience EVER!!!!!!!!!!!!!!!!!!!
Bobs Discount Furniture - The Worse Furniture Experience EVER!!!!!!!!!!!!!!!!!!!
Bobs Discount Furniture - The Worse Furniture Experience EVER!!!!!!!!!!!!!!!!!!!
Bobs Discount Furniture - The Worse Furniture Experience EVER!!!!!!!!!!!!!!!!!!!
I just wanted to say that I am currently dealing with the same thing. My mother purchased two bonded leather sofas from Bob's in 2014. The sofas were barely used, but the leather started pealing away. I contacted the Bob's recently and they had the audacity to offer us...
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Anonymous
William

This doesn't qualify for a class action suit.You've got nothing in writing and you didn't tell us how old it is.A recall should be easy to verify.Any further communication mus...

1.0
I didn't like
  • This products sold and customer service is horrible
#1173136
Reply to reviews
Bobs Discount Furniture - BLACK MOLD GROWING UNDER MY BOB-O-PEDIC
Bobs Discount Furniture - BLACK MOLD GROWING UNDER MY BOB-O-PEDIC
Bobs Discount Furniture - BLACK MOLD GROWING UNDER MY BOB-O-PEDIC
10/21/17 On May 31 2013. I went to Bobs Discount Furniture to look at beds. I found the bed frame, mattress (Bob-O-Pedic and box spring that I wanted. I also purchased a protected cover (not the full enclosed one but the one that sits or the 4 corners of the bed) and...
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Anonymous
imo

Keep the bed elevated and off the floor. Use a boxspring or ventilated raised platform. No plywood base! If you have an adjustable bed, use a rug mat made from coconut fiber...

Anonymous
imo

I looks like you and your S.O. are a heavy sweaters when you sleep!! (there are 2 distinct areas of mold in your pics) ALL mattresses need to breathe. They need air flow. ...

5.0
#1118230
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Bobs Discount Furniture - Waste of 2000 dollars

Bobs Discount Furniture - Waste of 2000 dollars
Bobs Discount Furniture - Waste of 2000 dollars
Bobs Discount Furniture - Waste of 2000 dollars
Top all leather branded Lawrence sofa from bobs with goof proof protection. Attached are the pictures. Spend 2000 dollars. Case Created with goof proff and Bob’s discount furniture. They both blame on each other
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Warranty
Website
#1235435
Reply to reviews
Had pretty good experience with the sales staff (only reason for the 2nd star), but Bob's customer service is absolutely terrible. I have had my power reclining sofa for barely over a year and it stopped reclining. Called customer service, they will send someone out in...
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2.1
I liked
  • Salesperson
I didn't like
  • Furniture quality
  • Everything except sales person
  • Customer service
#1278513
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Contact Bobs Discount Furniture

Mailing Address:
Bobs Discount Furniture, LLC
428 Tolland Tpke
Manchester, CT 06042-1765
Phone:
(800) 569-1284
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Bobs Discount Furniture - Horrible nightmare
Bobs Discount Furniture - Horrible nightmare
Brought a Chadwick loft bed in expresso. Grand total 1,000 with goof protection and delivery. Got furniture headboards where broken in half . So now 2nt delivery headboards are fine but the delivery people didn’t even bother to open the rest of the boxes. Took off and...
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1.2
#1211503
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