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So we bought a leather sofa from Bob's and of course we bought the goof proof warranty since they pushed it so hard. 4 years of minimal use later, and we suddenly notice that the "leather" on the sofa is flaking away. And I don't mean the usual weathering that...
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Anonymous
Anonymous

Wow! I had the same exact experience with a Bob's sofa. I will never buy anything from them ever and I will be sharing the story with anybody I know thinking of buying furnitu...

Anonymous
Carolhtango

We also have the exact same problem with peeling "leather" on our sofa and also purchased the waranty. We were given a similar story after sending a letter and a photo. N...

#254128
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I have been a Bob's customer for several years and have spent nearly $10,000 furnishing my homes. I have almost always purchased the goof proof plan for peace of mind. One time I had to call them up and file a claim on a dresser I bought because it got scratched,...
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Anonymous
Anonymous

I bought a Libra II sectional less than 2yrs old. The other night while watching a movie I heard a crackling sound and then I felt the sofa sink a few inches. Turns out the fr...

Anonymous
Anonymous

thanks for that sorry it happend i wont buy either

My BobOPedic is great to sleep on, in fact it is the most comfortable bed I've ever had...However.....it is now almost 5 years old and the corners are starting to become rounded....not a big deal except that the fitted sheet pulls off EVERY SINGLE NIGHT. One of us ends...
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Anonymous
Anonymous

Nope & I'm sorry to say I was looking to YOU for answers. We bought TWO memory foam mattresses from Bob's & are sick & tired of sleeping on the mattress covers because THERE I...

Anonymous
Anonymous

The Mattress has a 20 year NON-prorated warranty. Have you called their customer service dept?

3.6
New Hartford, Connecticut
#538915
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Bobs Discount Furniture - Will never shop again

Bobs Discount Furniture
#1129853
1.0
Details
I brought a sofa from bob, eight month later it fell apart, I call and they send a tech who was only at my house for 5 minutes, and was told I will get a call two day later and no one did. I call a week later and they told me that the tech said the sofa was in great condition. Your be the judge of it, here are pics of what they consider great condition.
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Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Bobs Discount Furniture - Sleigh bedroom set
Bobs Discount Furniture - Sleigh bedroom set
Bobs Discount Furniture - Sleigh bedroom set
1/3

Bobs Discount Furniture - Sleigh bedroom set

Bobs Discount Furniture
#1166732
1.1
Details
This is the third time to deliver my sleigh bedroom set all furniture is damaged spent over 2,000 still all broken
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Bobs Discount Furniture - Getting the run around!!!

Bobs Discount Furniture
#1156660
Purchased furniture a few months back and there were problems from day 1. Seat cushions too big for love seat. A runner in the seat cushion on sofa. Legs on accent chair failing. Back cushions sagging. Broken staples under sofa, love seat and chair. Material on chair bottom coming undone. Received the wrong leg on chair. Getting the run around.
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Bobs Discount Furniture - Horrible

Bobs Discount Furniture
#1161954
Your delivery people are the worst. Damage to my home and being threatened if I reported it. Quality the worst furniture I have ever owned. I give you an overall rating of zero. And your commercials are very annoying.
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Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
My 15 year warranty with Bob's Furniture will not cover MOLD, Black mold growing deep inside and in a huge area of the bottom of mattress under the rubber zipper off mattress encasement. I was cleaning bedding and moving the mattress upward to lean against wall. There...
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3.5
I liked
  • Salesperson
I didn't like
  • Defective materials that cause mold to grow in memory foam
  • Denial of replacement matress
#1091386
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Bobs Discount Furniture - BLACK MOLD GROWING UNDER MY BOB-O-PEDIC
Bobs Discount Furniture - BLACK MOLD GROWING UNDER MY BOB-O-PEDIC
Bobs Discount Furniture - BLACK MOLD GROWING UNDER MY BOB-O-PEDIC
10/21/17 On May 31 2013. I went to Bobs Discount Furniture to look at beds. I found the bed frame, mattress (Bob-O-Pedic and box spring that I wanted. I also purchased a protected cover (not the full enclosed one but the one that sits or the 4 corners of the bed) and...
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Anonymous
imo

Keep the bed elevated and off the floor. Use a boxspring or ventilated raised platform. No plywood base! If you have an adjustable bed, use a rug mat made from coconut fiber...

Anonymous
imo

I looks like you and your S.O. are a heavy sweaters when you sleep!! (there are 2 distinct areas of mold in your pics) ALL mattresses need to breathe. They need air flow. ...

5.0
#1118230
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We made a huge purchase from Bob's Discount Furniture and arranged for it to be delivered on 8/26/17 so that we will have enough time to move everything in our new house by 9/1/17. Side note: We had to move out of our old unit by 8/31/17. When I received the time frame...
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1.0
I liked
  • Sales rep
I didn't like
  • Customer dissatisfaction resolution
  • Product quality and useless warranty
  • Furniture
#1104478
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I spent 4824 in living room set and 2 12" xl twin mattress with Adjustable base. Received delivery late on the 22nd. Even thou they were late they were very nice and set everything up. Since it was Thanksgiving weekend I waited until Monday to call about my mattress....
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1.7
I didn't like
  • Employee attitude
  • Poor quality
  • Delivery service
#1159785
Reply to reviews
Sofa bed the mechanism has broken after after 2 years of having it thank God the great salesman Ken from Route 1 Monmouth Junction bobs talked us into getting it, someone came out took pictures they got back to us and told us that we needed a new mechanism they ordered...
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Anonymous
William

Your complaint is unreadable due to the lack of punctuation and the run-on structure of the endless sentences.It's also full of irrelevant information but little substance.A 2...

#1135528
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Today I thought I purchased the top of the line full MyBob Gel (so I was told) mattress from Bob's Pit. It was in a cardboard box all rolled up in the pit so the salesmen had me try one on the showroom floor. The purchase seemed like a good idea after testing it on the...
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Anonymous
Anonymous

First of all, the my bob gel sales for $1299, and that's probable what you tried on the showroom floor! The low end mattress sales for $550 and that's probably what you have.

Anonymous
Anonymous

crybabyheater and lori. You liers work at Bobs. I got my order right and the matress sucks so bad that im now sleeping in a air bed and it feels 10 times better. Dont shop at...

#460867
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Contact Bobs Discount Furniture

Mailing Address:
Bobs Discount Furniture, LLC
428 Tolland Tpke
Manchester, CT 06042-1765
Phone:
(800) 569-1284
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On Sept. 5th I opened an account with Bobs Discount Furniture in Farmingdale,N.Y. so I could furnish my daughter's new apartment in Yonkers for her Birthday which was Oct. 12th.We picked out a 3 piece sofa set which included (1) sofa,(1)loveseat & (1) ottoman which was...
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1.7
I didn't like
  • Ridiculously poor customer service or delivery service
  • Bobs total failure to react to my issue
#1133249
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