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Labor Day weekend my husband and I were in the store and wanted to purchase an ottoman. We were both very disappointed and highly dissatisfied when both the salesman and manager would NOT honor the attached price tag on the ottoman. It was attached with one of those...
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#1356052
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I am dealing with a situation with them now and waiting to see how it is resolved. I am very interested in knowing what the outcome of your lawsuit was or if it is still going on. They false advertised a bed I purchased online as a platform bed. When the bed was...
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Anonymous
Italian Furniture

For our living room design, we can get a sofa which matches with other furniture. It doesn’t necessarily follow that how the other furniture arranged; a sofa can place anywher...

#1326095
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Had pretty good experience with the sales staff (only reason for the 2nd star), but Bob's customer service is absolutely terrible. I have had my power reclining sofa for barely over a year and it stopped reclining. Called customer service, they will send someone out in...
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2.1
I liked
  • Salesperson
I didn't like
  • Customer service
  • Service person responsibility
  • Furniture quality
#1278513
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Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
Bobs Discount Furniture - MOLD  underneath Bob O Pedic
My 15 year warranty with Bob's Furniture will not cover MOLD, Black mold growing deep inside and in a huge area of the bottom of mattress under the rubber zipper off mattress encasement. I was cleaning bedding and moving the mattress upward to lean against wall. There...
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Anonymous
Annonymous

Can I ask whatever happened with this? Just found mold on the bottom side of my 4 year old mattress when trying to flip it... even in my “good proof” protector it was soaked a...

3.5
I liked
  • Salesperson
I didn't like
  • Defective materials that cause mold to grow in memory foam
  • Denial of replacement matress
#1091386
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Bobs sent someone out to repair the broken arms of the sofa bed. the real problem was the cushions on the sofa bed and love seat. I had to pay $80.00 for them to order new coils and the delivery time was set up for October this was told to me in August. I was told by...
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2.9
I didn't like
  • Length and time that it took me to get some assistance
#934011
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I lost my whole house in Sandy after I rebuilt 3 years ago I would have a house full of furniture from Bob's Discount Furniture in Farmingdale. 3 years later I am having problems with the furniture and the electric fireplace comma the sectional I bought when I recline...
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3.5
#919484
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Resolved
Resolved: Bobs Discount Furniture Couch Review

My email is tanyamele1@gmail.com
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#743862
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Ordered a bedroom set for my grandson and it was ***. Light didn't work, back headboard sliding piece broken, drawers under broken, nightstand broken. Took the nightstand back and set up a service call for the bed. Second nightstand came in and broke the next day....
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Anonymous
Anonymous

I have to say that Bob's came through and I now have a refund. They did the right thing. Thank you

Anonymous
Tari

Welll that's unacceptable!!!! B.B. needs to be contacted.. and your credit card company, if you paid that way!!! Not good business policies..

1.0
I didn't like
  • Buying crappy furniture and not being able to get a refund
#685106
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never got my delivery.driver called at 1030am stated he be here in an hour. never came. i tracked my order say it was delivered today at 300pm when it truly was not. The driver went to wrong house at 210pm after several hours on the phone with your customer care...
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1.0
Lagrangeville, New York
I didn't like
  • Delivery service
  • Customer service
  • Being lied to
#624416
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I purchased a sofa at Bob's Discount Furniture and 10 months later, the sofa frame, which according to the manufacturer website, (http://marchfunituremfg.com/) is protected by a 5 Year Limited Warranty, is protected. I called and emailed the manufacturer and was...
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abbienader2012
abbienader2012

Bob\'s Discount merchandise is not covered for at least a year. The Pit merchandise is not covered under any warranty whatsoever. Also, the \"March manufacturing company\" con...

Bob Cares
Bob Cares

Hi Abbie, Our merchandise is covered by at least a 1yr manufacturing warranty. I\'d love to see what I can do to assist. Please email me at BobCares@MyBobs.com with your ord...

#342671
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